Global AddIn Error (2 Comments)
Topic by Andrew WoosterContentI have used the Global AddIn template to create the button, etc. This button launches a Windows Form that will load data from a CSV file. It provides the user the...
View ArticleAD - OSvC bi-directional sync (2 Comments)
Topic by VIPContentHi,Our customer has contacts in AD and that needs to be synched periodically in OSvC. Has anyone done/faced this kind of implementation?Mind you this is not a Agent SSO login. These...
View ArticleRetrieving results from report via API (2 Comments)
Topic by Dede VisserContentHi,I have a report set up that retrieves a list of Meta ID's based on certain filters. The report works perfectly in the console. I now need to use the results from that...
View ArticleExport messages of incidents (2 Comments)
Topic by Fernanda LeandroContentHi, All!We are creating a migration process to export incident's data from RightNow to another system.The historical of incident are in the Message tab, and we need to...
View ArticleSOAP XML for custom fields
Topic by jaya lakshmiContentHi all,I'm trying to create custom fields through batching in SOAP API. But I'm not able to update it please let me if I have missed anything on this. It would be a great...
View ArticleReceiving HTML tags when fetching Incident threads.
Topic by Narendra MuttineniContentHi Everyone,I am struggling with one strange issue. In FEB 2014 version I have written one script to fetch the Incident Threads. Now our Interface has upgraded to Nov...
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Phone number is not added to phone menu (5 Comments)
Topic by Andrey TyurinContentHello,Does anybody know why I cannot see phone number in the phone combo box for new contact? If I select phone manually, textbox contains the number, but it is missed in...
View ArticleDB API ERROR (3 Comments)
Topic by Steven NaekHello,We are receiving file attachments into OSC from another source via web service. Some of the file attachments(Not all) are giving an error:<soapenv:Envelope...
View ArticleStrange Behaviour while trying to update generic date field from C# using...
Topic by David RitchieContentHi All,I am new to the Forum and to Oracle Service Cloud. I am having some trouble updating a Date (date of birth) field we have added to our Contact. I create the date in...
View ArticleStore dates older than epoch (1 Comment)
Topic by Pavansatish AnnavarapuContentIs there a way to store dates older than epoch in Oracle Service Cloud?A date type field field (custom filed/Custom object field) has a limitation Range:...
View ArticleConnect Web Services Documentation (7 Comments)
Topic by jraynorI'm trying to locate documentation for the Connect Web Services like the help file provided for the Desktop Add-ins API Documentation found below. Can't seem to find one, so any and all...
View Article3rd party chat queue problem (3 Comments)
Topic by Andrey TyurinHi all,There is a problem with chat queue events. Sometimes, they do not come in realtime, i.e. when new chat is created in web, no events arrive to uq.retreiveMessages. After...
View ArticleAnswer URL in Knowledge API
Topic by jaya lakshmiHello We have a requirement where we want to display the RN Knowledge base information in a another system (Siebel).We are using Knowlwdge SOAP API to get answers into Siebel. The...
View ArticleCustom Object in SOAP API (1 Comment)
Topic by jaya lakshmiWe have a requirement where once a record is created in Siebel it should get synched to RN, We are using RighNow Connect SOAP API for this integration. The issue is it works fine...
View ArticleCreating CustomFields using SOAP / PHP (11 Comments)
Topic by RoyContentI've given up on trying to populate a custom object, instead we are now trying to fill a custom field... but for some reason the DataValue field isn’t being populated. Here is my...
View ArticleSOAP XML for status fields (4 Comments)
Topic by jaya lakshmiHi All,I'm trying to create Service Request from siebel to RN through SOAP XML. I'm able to create SR the thing is i'm not able to update the status or severity with dynamic value...
View ArticleUpdate Custom Field Menu selection (2 Comments)
Topic by Jan G.ContentWithin an integration need to update custom field menu items from flat file data that includes an incident reference number with other information to update (i.e. various shipping...
View ArticleSuppressing Rules stops import (2 Comments)
Topic by Harriet LakerHi all,I have written an import script that imports incidents (it's a one off import). This runs fine if I save at the end like this: $incident->save();But I want to run the...
View ArticleReceiving HTML tags when fetching Incident threads. (1 Comment)
Topic by Narendra MuttineniContentHi Everyone,I am struggling with one strange issue. In FEB 2014 version I have written one script to fetch the Incident Threads. Now our Interface has upgraded to Nov...
View ArticleRetrieving Service Intervals from a custom PHP script (1 Comment)
Topic by Ricardo NobreWe need to retrieve the working hours (service intervals) from the Response Requirements configuration, but we couldn't find a way to query for this information through PHP...
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