Change incident primary contact in 1 api call? (4 Comments)
Topic by Jerry FuerstenbergI make an API call to change the contact on an incident. But it seems to set the contact, I need to know the c_id. So I have to make 2 api calls... 1 to look up the contact...
View ArticleUsing ROQL to query a custom object and all of it's related custom objects (4...
Topic by Scott TurpinContentI have seen several posts on linking custom objects via ROQL with standard objects and returning a specific result set. However using this syntax has not quite worked for...
View ArticleAnnouncement: Response attachments automatically added to incident in...
Topic by JensContentHello everyone. Note that beginning in the November 2015 release attachments that are added to a response are automatically added to the incident. See here for a description of the...
View ArticleHow to Set an "In List" Menu Filter Value Using the SOAP API
Topic by Mike WaldronContentHere's something I figured out that I thought I'd share with the community.I have a filter on a report that's "incidents.disp_hierarchy in list" that I was having difficulty...
View ArticleChat Soap (9 Comments)
Topic by Bharath LohrayI tried to access the WSDL page of the soap_chat fromhttp://company--tst.custhelp.com/cgi-bin/company__tst.cfg/services/chat_soap?wsdl=enduser and received"There has been an...
View ArticleRetrieving results from report via API (6 Comments)
Topic by Dede VisserContentHi,I have a report set up that retrieves a list of Meta ID's based on certain filters. The report works perfectly in the console. I now need to use the results from that...
View ArticleProcess Designer - Could not connect to host (2 Comments)
Topic by RDContentHi I am trying to use curl to call a webservice.I am getting the error 'Couldnt connect to host' or 'Connection timed out' during testing.VersionMay 2015Code Block $strUrl =...
View ArticleAttachments via Chat API (SOAP)
Topic by Michel JilderdaContentHi, we are currently creating a custom chat interface, via the SOAP WSDL (Custom Chat Interface API.)Messaging seems to work fine, but I don't seem to find any clues on...
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Connecting to SalesCloud with an AddIn Button - Web Service
Topic by Cristhian JuarezContentHi everyone, i want to create a contact with an addin button in an Oracle Sales Cloud but i've got an error JBO-27008: Attribute FormmatedWorkPhoneNumber in view object...
View ArticleAuto create an Incident (8 Comments)
Topic by VIPContentHi All,Is there a way to auto-create an Incident? For Eg: Assume that Customer has a follow up task of maintaining Servers monthly or Weekly AC maintenance.- VIPVersionFeb 2016
View ArticleStore dates older than epoch (6 Comments)
Topic by Pavansatish AnnavarapuContentIs there a way to store dates older than epoch in Oracle Service Cloud?A date type field field (custom filed/Custom object field) has a limitation Range:...
View ArticleCPM... obscure behaviour !! (9 Comments)
Topic by Heena KarirHi All,We have a CPM code written on Incident Create and Update. But as we are testing it, for few incidents the CPM runs fine but for some it does not get invoked. Has any one...
View ArticleMonitoring use of SOAP API
Topic by David WrightContentHi - is it possible to get stats on our useage and performance of the SOAP API? We are using it very heavily for various intergrations but are concerned we are 'maxing out'....
View ArticleImpact of sending Mailing on SOAP API (2 Comments)
Topic by David WrightHi - does anyone know if there is a known impact of sending a Broadcast Mailing (to approx. 70K addresses) on the performance of the SOAP API. We are thinking that we are seeing...
View ArticleRuntime errors in CPM (4 Comments)
Topic by Pavansatish AnnavarapuContentIs there a way to check run time errors for CPM?I have a CPM which is invoked through rules.It updates few incident custom fields and save the incident and then...
View ArticleCreating custom objects through batch operation? (3 Comments)
Topic by Agustin BattaglinoContentHi guys, is it possible to create new custom objects using soap´s batch operation?I created a new Custom Object called "DatosMail" under the package "CO" with those...
View ArticleSending file attachment to customer using CPM and rules (4 Comments)
Topic by Praneeth KuppaContentHi ,I'm trying to send a file attachment to the customer using CPM . I was successful in attaching a file to the incident using CPM . I used the following rule set to send...
View ArticleJavaScrip API for System Attribute of type menu (7 Comments)
Topic by Seeking SolutionContentHi,How can we set the system attribute of type Menu using JavaScript integration API. I am trying below code but its not working for...
View ArticleSOAP API Incident Custom Field (2 Comments)
Topic by jraynorI am trying to create a new incident through an Add-In in C#. One of the items I need to fill in for the Incident is a field call OrderNumber from a custom object, and if I look at the...
View Article[Soap API]An explicit and detailed example of filters on the...
Topic by Ramy NATOURContentHello everyone,As I'm currently trying to expose a contact's answer to an external system, I didn't manage to find a clear example/documentation about the filters tag in the...
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