Update Custom Field Menu selection (2 Comments)

Topic by Jan G.

Content

Within an integration need to update custom field menu items from flat file data that includes an incident reference number with other information to update (i.e. various shipping statuses), and in certain situations change the incident status as well. I know the custom field names, selection ID's/Names, and have tried updating the custom field array or building a new custom field object for just the one menu.

In both attempts above the process bombs on the update of the incident.

In the attempt of updating the custom field array the error is: Only ID or LookupName can be set but not both

In the attempt of building a new menu custom field the error is: System.InvalidOperationException: Value of ItemsElementName mismatches the type of RightNow.WebService.WebService.NamedID; you need to set it to RightNow.WebService.WebService.ItemsChoiceType.@NamedIDValue.

My head is getting sore from hitting it against the wall - any help would be greatly appreciated.

Version

May 2015

Code Block

        private void MapApricaDispatchesToAPI(ApricaDispatchFile ApricaDispatchRecord)
        {
            try
            {
                int IncidentId = 0;

                // If for some reason the reference number isn't in the file, throw an error
                //      This could happen if this is for a refund that was out there from before we went live with RNT
                if (ApricaDispatchRecord.ReferenceNumber.Length == 0)
                {
                    log.ErrorFormat("Record is empty in the file.");
                }
                else
                {

                    log.DebugFormat("Processing incident {0}", ApricaDispatchRecord.ReferenceNumber);

                    // Check to see if a incident already exists matching this record baesd on the reference number
                    string query = String.Format("SELECT Incident FROM Incident I WHERE I.ReferenceNumber = '{0}';", ApricaDispatchRecord.ReferenceNumber);
                    Incident Itemplate = new Incident();
                    Itemplate.CustomFields = new GenericObject();
                    RNObject[] result = _rnManager.QueryObjects(query, Itemplate);                    
                    Incident RetrievedIncident = (Incident)result[0];
                    IncidentId = (int)result[0].ID.id;                    
                    if (IncidentId > 0) // If Incident ID > 0 then the incident already exists
                    {
                        UpdateApricaDispatchStatus(RetrievedIncident, ApricaDispatchRecord);
                    }
                    else
                    {
                        log.ErrorFormat("For some reason an incident doesn't exist for this. Reference Number: {0}", ApricaDispatchRecord.ReferenceNumber);
                    }
                }
            }
            catch (Exception ex)
            {
                log.ErrorFormat("Unknown error. Details: {0}", ex.ToString());
                throw ex;
            }
        }

        private void UpdateApricaDispatchStatus(Incident Incident, ApricaDispatchFile ApricaDispatchRecord)
        {
            int IncidentId;
            try
            {
                IncidentId = (int)Incident.ID.id;

                GenericObject WorkCF = new GenericObject();
                WorkCF = Incident.CustomFields;

                long UserLanguage = Incident.Language.ID.id; 
                string cfRepairStatusName;
                string cfRepairStatusItemShipped;
                string cfRecallStatusName;
                string cfRecallStatusItemKit;
                string cfRecallStatusItemRepairRequest;
                string cfLoanerStatusName;
                string cfLoanerStatusItemShipped;
                string cfLoanerStatusItemNotRequired;
                string cfBoxStatusName;
                string cfBoxStatusItemShipped;
                int cfRepairStatusItemShippedID = 1105;
                int cfRecallStatusItemKitID = 1136;
                int cfRecallStatusItemRepairRequestID = 1138;
                int cfLoanerStatusItemShippedID = 1115;
                int cfLoanerStatusItemNotRequiredID = 1113;
                int cfBoxStatusItemShippedID = 1256;
                cfRepairStatusName = "ajp_repair_status";  // id=167
                cfRecallStatusName = "ajp_recall_order_type";  // id=178
                cfLoanerStatusName = "ajp_loaner_status";   // id=168
                cfBoxStatusName = "ajp_box_status";   // id=169
                if (UserLanguage == 1)   // 1 = English; 11 = Japanese
                { 
                    cfRepairStatusItemShipped = "Repair Shipped";      // id=1105
                    cfRecallStatusItemKit = "Recall Kit";     // id=1136
                    cfRecallStatusItemRepairRequest = "Repair Service Request"; // id=1138
                    cfLoanerStatusItemShipped = "Loaner Shipped"; // id=1115
                    cfLoanerStatusItemNotRequired = "No Loaner Required";  // id=1113
                    cfBoxStatusItemShipped = "Box Shipped"; // id=1256
                }
                else
                {
                    cfRepairStatusItemShipped = "修理品出荷済";
                    cfRecallStatusItemKit = "リコールキット";
                    cfRecallStatusItemRepairRequest = "修理サービス依頼";
                    cfLoanerStatusItemShipped = "代車依頼あり";
                    cfLoanerStatusItemNotRequired = "代車不要";
                    cfBoxStatusItemShipped = "空箱発送済";
                }

                // Instantiate a RNOW custom field object list for storing multiple custom fields
                List<GenericField> customFieldsList = new List<GenericField>();

                StatusWithType Status = new StatusWithType();

                bool DoTheUpdate = false;

                log.Debug("Tranportation Type: " + ApricaDispatchRecord.TransportationType);

                switch (ApricaDispatchRecord.TransportationType)
                {<Other types deleted - only testing with one till it works then will propagate the working code to the others
                    case "SR":

                        // Check the current incident status, bypass if closed
                        if (Incident.StatusWithType.Status.ID.id == 2) // <-- '2' is closed
                        {
                            log.ErrorFormat("Status is already updated. Going to proceed to next record,but someone should look into this");
                            DoTheUpdate = false;
                            return;
                        }
                        else
                        {

                        // Only close the incident if Loaner Status = "Loaner Not Required" or Null
                        DataValue cfValue = RightNowDal.GetCustomFieldValue(WorkCF, cfLoanerStatusName);
                        NamedID FieldValue = (NamedID)cfValue.Items[0];                            
                            if ((cfValue == null) || ((int)FieldValue.ID.id == cfLoanerStatusItemNotRequiredID))
                            {
                                log.Info("Updating Status of Repair");
                                Incident.StatusWithType.Status.ID.id = 2;
                                Incident.StatusWithType.StatusType.ID.id = 2;  //<-- getting error: Only ID or LookupName can be set but not both
                            }
                            else
                            {
                                log.Info("Loaner status not allowing us to close this incident.");
                            }
                        }

                        //Attempt: Loop through custom fields - set menu value for specific custom field name
                        //         Error "Only ID or LookupName can be set but not both"
                        WorkCF = RightNowDal.SetCustomFieldValue(WorkCF, cfRepairStatusName, cfRepairStatusItemShippedID);
                        //Incident.CustomFields = WorkCF;
                        //Attempt: Create new custom field entry, update incident with just that custom field
                        //         Error "Value of ItemsElementName mismatches the type of System." - changes with data type chosen (StringValue/LongValue/...)
                        GenericField CfToUpdate = RightNowDal.SetCustomMenuItem(cfRepairStatusName, cfRepairStatusItemShipped);
                        Incident.CustomFields = new GenericObject
                        {
                            GenericFields = new[] { CfToUpdate },
                            ObjectType = new RNObjectType { TypeName = "IncidentCustomFields" }
                        };
                        DoTheUpdate = true;

                        break;

<Other types deleted - only testing with one till it works then will propagate the working code to the others
                if (DoTheUpdate)
                {
                    // Update the incident in the system
                    try { _rnManager.Update(Incident); }

                    catch (Exception rtn)
                    {
                        log.ErrorFormat("Update returned {0}, Incident Id: {1}",
                            rtn, IncidentId);
                        throw new ApplicationException("Update FAILED");
                    }

                    // Output: Disply success and selected attributes of the incident record
                    log.DebugFormat("Incident dispatch status successfully updated. Ref Nbr: {0}", Incident.ReferenceNumber);
                }
            }
            catch (Exception ex)
            {
                log.ErrorFormat("Unknown error. Details: {0}", ex.ToString());
                throw ex;
            }
        }

RightNowDal
        public static DataValue GetCustomFieldValue(GenericObject customObject, string fieldName)
        {
            DataValue fieldValue = null;            
            // customObject could have multiple generic fields, for additional custom tables
            // look for "real" custom object, the one named "c"
            foreach (GenericField customFieldWrapper in customObject.GenericFields)
            {
                if (String.Equals(customFieldWrapper.name, "c"))
                {
                    DataValue wrapperDataValue = customFieldWrapper.DataValue;
                    GenericObject objectListWrapper = (GenericObject)wrapperDataValue.Items[0];
                    GenericField[] customFields = objectListWrapper.GenericFields;
                    foreach (GenericField customField in customFields)
                    {
                        if (String.Equals(customField.name, fieldName))
                        {
                            //DataValue customFieldValue = customField.DataValue;
                            fieldValue = customField.DataValue;
                            break;
                        }
                    }
                }
            }
            return fieldValue;
        }

        public static GenericObject SetCustomFieldValue(GenericObject customObject, string fieldName, int setValue)
        {            
            // customObject could have multiple generic fields, for additional custom tables
            // look for "real" custom object, the one named "c"
            int cfwKt = -1;
            int cfKt = -1;
            foreach (GenericField customFieldWrapper in customObject.GenericFields)
            {
                cfwKt += 1;
                if (String.Equals(customFieldWrapper.name, "c"))
                {
                    DataValue wrapperDataValue = customFieldWrapper.DataValue;
                    GenericObject objectListWrapper = (GenericObject)wrapperDataValue.Items[0];
                    GenericField[] customFields = objectListWrapper.GenericFields;
                    foreach (GenericField customField in customFields)
                    {
                        cfKt += 1;
                        if (String.Equals(customField.name, fieldName))
                        {
                            DataValue customFieldValue = customField.DataValue;
                            NamedID FieldValue = (NamedID)customFieldValue.Items[0];
                            FieldValue.ID.id = setValue;
                            customFieldValue.Items[0] = FieldValue;
                            customField.DataValue = customFieldValue;
                            customFields[cfKt] = customField;     //Set array to new value
                            //break;
                        }
                    }
                    objectListWrapper.GenericFields = customFields;
                    wrapperDataValue.Items[0] = objectListWrapper;
                    customFieldWrapper.DataValue = wrapperDataValue;
                    customObject.GenericFields[cfwKt] = customFieldWrapper;
                }
            }
            return customObject;
        }

        public static GenericField SetCustomMenuItem(string MenuName, string setValue)
        {
            GenericField customField = new GenericField();
            customField.name = MenuName;
            customField.dataType = DataTypeEnum.NAMED_ID;
            customField.dataTypeSpecified = true;
            customField.DataValue = new DataValue();
            customField.DataValue.Items = new object[1];
            customField.DataValue.ItemsElementName = new ItemsChoiceType[18];
            //customField.DataValue.Items[0] = new NamedID { ID = new ID { id = setValue, idSpecified = true } };
            customField.DataValue.Items[0] = setValue;
            customField.DataValue.ItemsElementName[0] = ItemsChoiceType.NamedIDValue;

            GenericObject customFieldsc = new GenericObject();
            customFieldsc.GenericFields = new GenericField[] { customField };
            customFieldsc.ObjectType = new RNObjectType() { TypeName = "SetIncidentCustomField" };

            GenericField customFieldsPackage = new GenericField();
            customFieldsPackage.name = "c";
            customFieldsPackage.dataType = DataTypeEnum.OBJECT;
            customFieldsPackage.dataTypeSpecified = true;
            customFieldsPackage.DataValue = new DataValue();
            customFieldsPackage.DataValue.Items = new[] { customFieldsc };
            customFieldsPackage.DataValue.ItemsElementName = new[] { ItemsChoiceType.ObjectValue };

            return customFieldsPackage;
        }

Update Custom Field Menu selection (2 Comments)

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