Where MySQL user credentials are defined for connect APIs?
Topic by Abbas Meeranwhere mysql user credentials are defined for CONNECT apis to get a db connection for dev environment(clark)Could I change the user for my site and test?
View ArticleConnecting to RightNow From android ,,,"Service not yet found"
Topic by Sherif elsadenyI'm trying to consume RightNow websercvice from android by using Ksoap2 . response is Service not yet found ! what does it mean and how to solve it ?
View ArticleBusiness rules run with contact import script (2 Comments)
Topic by Harriet LakerHi,I have an import script that updates contacts. The script needs to run all the contact business rules after updating the contacts. Could someone tell me how this would be done?...
View ArticleTrying to log error in a custom script in File Manager (4 Comments)
Topic by Jiju DineshanContentHi all,I am trying to log error messages while using a custom file manager script which is a utility used to unassign agents. problem is I unable to use fopen and fwrite to...
View ArticleIncrease MaxReceivedMessageSize on RightNowSyncBinding
Topic by Andrew WoosterContentHow do I increase the MaxReceivedMessageSize (65536) on the RightNowSyncBinding or do I need to limit the size of the message by decreasing the number of objects being...
View ArticleHow database connection is managed (1 Comment)
Topic by MDLHow database connection is managed when CP consumes connect data services? Any document which I can refer to?
View ArticleHow database connection is managed (1 Comment)
Topic by Abbas MeeranHow database connection is managed when CP consumes connect data services? Any document on this?
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Phone number is not added to phone menu (2 Comments)
Topic by Andrey TyurinContentHello,Does anybody know why I cannot see phone number in the phone combo box for new contact? If I select phone manually, textbox contains the number, but it is missed in...
View ArticleCannot set PrimaryContact of an opportunity (9 Comments)
Topic by Bishnu PaudelContenthi all,I am trying to create an opportunity under an existing contact. The code doesn't throw any error but the new opportunity doesn't have a contact associated with it....
View ArticleCWSS Get() operation - Very Odd behaviour!!
Topic by VIPContentHi Techxperts,I am facing a very unique challenge here. All I am trying to do is a simple retrieve on an Incident using get() of CWSS. But I face an error stating - No such Mailbox...
View ArticleIntegrating RightNow with Qlikview
Topic by Salik AzizContentHello,We are migrating from Salesforce to Oracle RightNow service cloud. We have been running various reports developed on Qlikview that required real time connection to...
View ArticleCustom Object Menu Type Field
Topic by Navin JoseContentDear Team,We Create a CO named "MemberNeedAnalysis" under 4-5 fields like MedHistory etc. Now i want to fetch this field in drop down/list of value in view file. For this i...
View ArticleUpdating Menu field programmatically
Topic by VIPContentHi Users,I often view posts where people are stuck trying to update a Menu field programmatically. So here is a code base which covers all the possible methods of updating a Menu...
View ArticleWhitelisted query on live site, passed to clone? (1 Comment)
Topic by Harriet LakerHi,If a query has been whitelisted on a live site and this site is cloned, will the query also be whitelisted on the clone site?Thanks
View ArticleConnecting to RightNow From android ,,,"Service not yet found" (1 Comment)
Topic by Sherif elsadenyI'm trying to consume RightNow websercvice from android by using Ksoap2 . response is Service not yet found ! what does it mean and how to solve it ?
View ArticleProblems selecting multiple ID columns (1 Comment)
Topic by MikeWhen running querycsv(c#):1. "SELECT Incident.ID, Incident.category.ID FROM Incident ORDER BY Incident.ID DESC", it works but the returned data is sorted by category.id instead of...
View ArticleExporting data from RightNow Cloud service to local SQL Databse
Topic by Salik AzizContentHello,We are migrating from Salesforce to RightNow. For various reporting and operational purposes, we had developed schedules and a local database to maintain an updated SQL...
View ArticleAdd New Thread Entry Type (1 Comment)
Topic by Vivek GoelHi All,My requirement is to add a new thread entry type at incident level. There is a special type of notes that i would like to entered from agents. Is there any possibility to add...
View ArticleCreating CustomFields using SOAP / PHP (8 Comments)
Topic by RoyContentI've given up on trying to populate a custom object, instead we are now trying to fill a custom field... but for some reason the DataValue field isn’t being populated. Here is my...
View ArticleHow to update email preferences and opt-in fields for email via API? (2...
Topic by Lavish KumarContentHow to update email preferences and opt-in fields for marketing emails via Right Now SOAP API?If I want to create a PHP view page with all the email preferences / Opt-ins...
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