Masking sensitive fields in Workspace (2 Comments)
Topic by PREMKUMAR SABARINATHANContentHow to mask the fields in workspace ? I have requirement where customer card number 1234567891234567 should be masked as xxxxxxxxxxxx4567 in Agent Workspace.Any...
View Articlesetting message body on incident (1 Comment)
Topic by Preben AsmussenHiI'm using the soap service to create Contact and Incident.On the incident there is a Subject field for the subject, but where should I put the incident message body text ?The...
View ArticleIncident export function (1 Comment)
Topic by Preben AsmussenHiI have a requirement for exporting all incidents that has been completed (status='completed') from RightNow to update one of our internal systems with a log entry of 'incident...
View ArticleHow to Retrieve CC Address from Email Header and add it to Incident Contacts...
Topic by Uma GuduruHi,Is it possible to add the CC email address in the incident email header to the contacts.Please let me knowThanks Uma
View ArticleFloating Point (1 Comment)
Topic by Nidhyasree SHi There,I need to create a custom field to store time duration in hours(eg:1.25) and price value (15.5) in $. As RNT supports integer data type, I have tried using Text data type...
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Invoking 'Rule Email' in Message Templates (1 Comment)
Topic by Sumesh ACContentHi, Can anyone help me to invoke 'Rule Email' from Message Templates? The 'Question Receipt' is working fine when I create an incident. But the 'Rule Email' is not working. I...
View Articlechaining operation fail (5 Comments)
Topic by Daniel SymmsContentReceive INVALID_REQUEST error when posting the chaining operation shown. The create is successful but the get fails. VersionFeb '14Code Block<?xml version="1.0"...
View ArticleNeed correct WSDL location to generate RightNow classes and packages using...
Topic by Sandeep GoswamiI want to create a JAVA API that should be able to create incident in RightNow. So I need access to RightNow jar file and map my drive to RightNow server so that my jAVA API can...
View ArticleCreate Incident from Social Posts
Topic by Darsen PrasadContentHi,I have a requirement to create an incident from social posts (Community Forum). I am having a dashboard report for listing social posts in agent console. On clicking the...
View Articlecreating contact - populating phone, country and stateorprovince data (1...
Topic by Sumeeth AmbatiContentHi,I'm trying to use the following code to create a new contact using c#.net but, unfortunateiy I'm unable to populate the phone number, country and stateorprovince...
View ArticleSOAP API: unable to add email addresses to contact using generic objects (2...
Topic by Robin BullockContentHi, I'm trying to create a very simple contact record (i.e. a single email address and nothing else) but the response I'm getting from the SOAP API is "UNKNOWN_EXCEPTION"...
View ArticleUnable to pull Products list in a useful order (2 Comments)
Topic by Bryan ScarboroughContentHello, I'm trying to retrieve the list of products from RightNow. I was able to do this with Categories but they are just a single level, whereas Products are up to 3...
View ArticleUpdating Custom Menu Field items via SOAP (2 Comments)
Topic by Bastiaan van der KooijContentHello,I was wondering if it is possible to update (CRUD) menu items in a custom menu field of a standard object via SOAP. Updating menu fields of custom objects is...
View ArticleContact Details in Chat Workspace (3 Comments)
Topic by Padma PriyaI am trying to create an Addin to be used in the Chat Workspace. I need to fetch contact details in this. Is there any way of getting the contact ID in the chat workspace when the...
View ArticleUpdating an answer access level using Connect Web Services for SOAP
Topic by Bryan ScarboroughContentHello, I'm trying to set (or update) the Access level on an answer however, nothing i've tried as worked and the field stays as Unspecified.I found...
View ArticleConnect for SOAP: Query Name of Custom Field Using ID
Topic by Ush ShuklaHi All,As the title indicates, I'm trying to get the Name of a custom field in Incidents using its ID. I've read through the documentation on querying custom fields/objects etc....
View Article$answer->Products inside custom process failing
Topic by JHutch2000ContentI'm using the following code to try to pull all the product IDs for a given answer. If I run the code in a CP page, it works. If I run it in a custom process, it returns...
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Top menu disappear in default screen (1 Comment)
Topic by Renish AnkolaContentHello,In RightNow application top menu(ribbon) is not showing any buttons in default screen which comes after login.This might be happened because of either some...
View ArticleIGlobalContext.StandardTextList Property (1 Comment)
Topic by SalvatoreHello,I'm trying to extract the list of Standard Texts to implement a Console add-in, but from what I can see each list item has the following structure: IdGets the Standard text id....
View ArticleUpgraded from xmi_api and need help with the web service (1 Comment)
Topic by JosesMy company was originally using the xmi_api to update the agents profile information and to add incidents to members accounts. I am currently thinking that the "Oracle RightNow Connect...
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