[Help] To fetch the Email Address details for an Account Object (4 Comments)
Topic by Vignesh KasargodHi Friends,I am trying to fetch the Email Address details for an Account Object using QueryObject operation. Email Address Object being a sub object for an Account Object, I...
View ArticleRightNow JDBC/ODBC datasource (1 Comment)
Topic by Robert NorthHello,Does anybody know if Rightnow has a JDBC/ODBC datasource? Or is access to the data all done through web services?Thanks
View ArticleCall 'fetch' method of custom object using reflection and dynamic object...
Topic by Bishnu PaudelHi all,I am trying to use dynamic class name(custom object name) and invoke the fetch method of it. But I am getting error saying that the class does not exits.Here is my...
View ArticleWant to update a date field of Task (1 Comment)
Topic by Lage AntonyContentHi ,I am trying to update task due date field . Has anyone updated a date field in RightNow.I know how to do it with PHP, but i want to use this in .Net ....
View ArticleNeed Sample xml file for populating custom fields when creating incidents (1...
Topic by Sandeep GoswamiContentI am creating incidents by consuming RightNow WDSL from JDeveloper using the below sample xml file.. But I am unable to understand how to add custom fields while craeting...
View ArticleUpdating an answer access level using Connect Web Services for SOAP (1 Comment)
Topic by Bryan ScarboroughContentHello, I'm trying to set (or update) the Access level on an answer however, nothing i've tried as worked and the field stays as Unspecified.I found...
View ArticleJMS/EDN or Event Notification Queue (3 Comments)
Topic by George GoosenHi I would like to find out if anyone has experienced or implemented a solution where RightNow raises an event to Oracle SOA EDN or a Message to a JMS queue.We have a...
View Articlebrowser does not refresh (3 Comments)
Topic by Gaetan BrosseauHi ,I'm using a SOAP trx to retrieve records from a custom table, and displaying them in a browser control on the incident Workspace. When a new record is added, the browser...
View Article'SampleClient.RightNowService' already contains a definition for...
Topic by Shakil AhmedWhen I have added my wsdl as a service using the following instruction.I am getting this compilation error in...
View ArticleROQL query based on a condition (custom field) (1 Comment)
Topic by SalvatoreHello,I have an incident custom field named serial_number, but I'm not able to find a valid syntax to perform a query based on a condition on that field.I have tried:SELECT * FROM...
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Need default ribbon buttons whenever open through report
Topic by Renish AnkolaContentHello Everyone,Whenever i open the Normal screen for "Incident" as well "Contact" then it display normally "Save,Save&Close" buttons but whenever i opened it through...
View ArticleStandardContent Object - SOAP XML
Topic by Bruno VasconcellosContentHello Guys, okay? Could you help me in the following problem? I'm trying to create a standard text via SOAP (XML), but I'm in doubt 'mark' interfaces that text will...
View ArticleHi, I am trying to insert date field(generic field) whether is he/she is UK...
Topic by Ashish SinghGenericField uktaxpayerGenericField = createGenericField("uktaxpayer", createBinaryDataValue(true), DataTypeEnum.BOOLEAN); private DataValue createDateTimeDataValue(DateTime dt) {...
View ArticleCreate Contact in Custom Process Model
Topic by Uma GuduruHi, Im trying to create a contact from email header, im getting errors. below is the code. please check it and let me know what is it that im doing wrong, try { // Need to create...
View Article[Console add-in] Fetching configuration verbs (Add-in API or SOAP API) -...
Topic by SalvatoreContentHello,can I read configuration verbs using either Add-in API or SOAP API?Thanks,SalvatoreVersionNovember 2012
View Article[Console add-in] Getting incident details using Add-in API only (3 Comments)
Topic by SalvatoreContentHello,I'm aware that we can open an incident with:automationContext.EditWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident, 123456);and we can also use SOAP...
View Articlebrowser does not refresh (4 Comments)
Topic by Gaetan BrosseauHi ,I'm using a SOAP trx to retrieve records from a custom table, and displaying them in a browser control on the incident Workspace. When a new record is added, the browser...
View Article[Add-ins] How to get the value of Custom Fields of Menu type in Workspace...
Topic by PREMKUMAR SABARINATHANHi All,How to get the value of Custom Field of Menu type in Workspace Addins? Any idea to retrieve this value ? Thanks & RegardsPremkumar Sabarinathan
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Make restriction where the user only allowed to complete one “Private Note-...
Topic by Renish AnkolaContentHello All,I want to make a restriction where the user are only allowed to complete one “Private Note- Incident Summary” per incident.I wan't to display a message and make...
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Cyberduck upload fails
Topic by Renish AnkolaContentHello All,We have getting error "Moved Temporarily" whenever we upload files using Cyberduck.Its version is 4.5.2.Can anyone guide us how we solved out this error?I...
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