How Rightnow schema can be imported to other non oracle applications (2...
Topic by Rajesh SinghHello Friends,I am looking for some information on Oracle Rightnow and i am sure i will get the information from you guys!!Suppose if a customer has Oracle rightnow implemented...
View ArticleHow to link the Custom field value with the url while setting the rules to...
Topic by Pramod Kumar I have created a custom field under the incidents table and have used it on the customer portal in the feedback page. So i get a value from the customer through CP which gets...
View ArticleData feed into SQL DB
Topic by Ishan AtukoraleContentWe are hoping to set up a data feed from our Rightnow site to a corporate SQL DB every day/week. Is this possible? The data feed should contain data from custom fields,...
View Articlesearch report customization (2 Comments)
Topic by Darsen PrasadContentI have search report with a custom field with text values like 000123, 000134, 000456 etc... when doing search agent will be entering only last 3 digits "123" which will...
View ArticleHow to incorporate RNT KB into external searches? (1 Comment)
Topic by Mig PonceHi everyone,I looked back through this forum and didn't find this, so I thought I'd ask here:We are interested in integrating RNT (er, Oracle Cloud Service) with our larger corporate...
View ArticleHow to connect my local database with Right Now (2 Comments)
Topic by madhav bahugunaContentI have a Mysql local database and i want to integrate it with Right now.How do i do that.How do i go about it and where do i start from.Please advise and help iam new to...
View ArticleCreation of Incident via Email (1 Comment)
Topic by Puspan SinhaHi All, Can someone help me to develop the below requirement (I am new to Rightnow). I have a requirement where an incident is created when an email is sent by an end customer....
View ArticleGlobalization and Localization
Topic by udaya kumarContentHi,I want to implement Globalization and Localization for which i created Media Bar in Oracle RightNow Console.I developed in C# with WPF, I have Multiple Resources.resx...
View ArticleHow do i integrate Mysql database with right now crm? (1 Comment)
Topic by madhav bahugunaMy data is in mysql database and i want to integrate Oracle rightnow crm with it.I know that we have to write web services for that,but even if i write them how do i call them...
View ArticleRuntime Detection of Enhanced Console
Topic by David Diamond1600We would like to detect at run-time whether our Add-In is running with “Enhanced Console” checked in the profile.The Enhanced Console has slightly different geometry...
View ArticleHow to Retrieve CC Address from Email Header and add it to Incident Contacts...
Topic by Uma GuduruHi,Is it possible to add the CC email address in the incident email header to the contacts.Please let me knowThanks Uma
View ArticleWSDL Woes ~ Strange error that stops development before we can begin (5...
Topic by Billy ClarkHello all, I have a problem when connecting to the WSDL address. I'm using Visual Studio currently, but even SVCUTIL is giving me errors. I'd really like to start a project...
View ArticleGenesys CTI Integration (3 Comments)
Topic by santosh patilContentEveryone,Is anybody has experience of integrating Oracle RightNow with Genesys CTI for voice interactions managment?Please send the documentation. ThanksSantosh Patil...
View Article[Add-in API] Invoking a workflow programmatically (1 Comment)
Topic by SalvatoreContentHello,can we invoke workflows programmatically through Console add-ins?I created a workflow named "TestWorkflow", then I've tried to run it using TriggerNamedEvent but nothing...
View ArticleHow do I get a custom field for the primary contact of an incident (1 Comment)
Topic by Jeremy StaffordWe have a custom field for contacts that has an key used to associated users with a different product. How do I query that custom field for the primary contact on an incident? I...
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Want to create a mailer that I can send out to Dlists based on product/category
Topic by Nick ProdanI need to be able to create mailers when there are problems observed on my platform to inform customers that there maybe an impact to service. Ideally I would like to do it by...
View ArticleConnect API - Where to Download PHP Source? (8 Comments)
Topic by Matthew SahagianI'm a contractor working with a company who has a long standing RNT instance currently using the older deprecated API. I would like to begin a much tighter and cleaner...
View ArticleCustom Process - Unable to access previous values (1 Comment)
Topic by Manjunath ParamesanContentWe have requirement to invoke an external service when a certain field in the contact object have changed. I have created a custom process model for contact object...
View ArticleAdding new Incident to existing Contact (6 Comments)
Topic by Preben AsmussenI'm looking for a Java example of how to add an new Incident to an existing contact. The example i found BasicCreate.java seems a bit odd//Create an IncidentContact to add as...
View ArticleUpgraded from xmi_api and need help with the web service
Topic by JosesMy company was originally using the xmi_api to update the agents profile information and to add incidents to members accounts. I am currently thinking that the "Oracle RightNow Connect...
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