Topic by Robin Bullock
Content
Hi, I'm trying to create a very simple contact record (i.e. a single email address and nothing else) but the response I'm getting from the SOAP API is "UNKNOWN_EXCEPTION" with the message "Nothing to save". If I add extra fields in (like contact name) then the contact record is created but without email addresses. I have tried to match the example SOAP packet in the "Connect Web Services for SOAP" documentation (How Do I... > Working with Generic Objects > Create With Generic Objects) but without success. I've tried on versions 1, 1.1 and 1.2 of the API across different RightNow instances without any success.
I have pasted the SOAP packet I am sending, below. If anyone has any ideas I'd be very grateful.