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Custom Process - Unable to access previous values (1 Comment)

August 10, 2014, 11:29 pm

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Topic by Manjunath Paramesan

Content

We have requirement to invoke an external service when a certain field in the contact object have changed. I have created a custom process model for contact object which is fired when contact is updated and only when only certain fields have changed.

I NOT able to access the previous field values using $object->prev() accessor.

Attached is the CPM file. Please let me know if I am doing something wrong.

Version

Nov 2013

Code Block

<?php
/**
 * CPMObjectEventHandler: ContactHandler
 * Package: RN
 * Objects: Contact
 * Actions: Update
 * Version: 1.2
 * Purpose: CPM handler for contact create and update.
 */

use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;


class ContactHandler implements RNCPM\ObjectEventHandler
{

    /**
     * Apply CPM logic to object.
     * @param int $runMode
     * @param int $action
     * @param object $contact
     * @param int $cycle
     */
    public static function apply($runMode, $action, $contact, $cycle)
    {
        if ($cycle !== 0) return;

        if (RNCPM\ActionUpdate == $action) {

            $contact->Name->Last = "CPM Update Test";
            $isContactUpdated = ContactHandler::isContactObjectUpdated($contact);

            if($isContactUpdated == 'Yes'){
                $contact->Name->First="Old value changed";
            } else{
                $contact->Name->First = "Old value not changed";
            }
            echo "Is contact updated: " . $isContactUpdated;
            $contact->save();
         }
    }


    /**
     * Returns true if on the following fields has been update:
     * Street, City, StateOrProvince, PostalCode, HomePhone, MobilePhone, Email-address
     *
     * @param unknown $contact
     * @return unknown
     */
    static function isContactObjectUpdated($contact)
    {
        $isUpdated = 'No';

        if ($contact->Address->Street != $contact->prev->Address->Street) {
            $isUpdated = 'Yes';
        }
        if ($contact->Address->City != $contact->prev->Address->City) {
            $isUpdated = 'Yes';
        }
        if ($contact->Address->StateOrProvince->LookupName != $contact->prev->Address->StateOrProvince->LookupName) {
            $isUpdated = 'Yes';
        }
        if ($contact->Address->PostalCode != $contact->prev->Address->PostalCode) {
            $isUpdated = 'Yes';
        }
        $phones = $contact->Phones;
        foreach ($phones as $phone) {
            if ($phone->PhoneType->ID === 4) {
                $homePhone = $phone->Number;
            }
            if ($phone->PhoneType->ID === 1) {
                $mobilePhone = $phone->Number;
            }
        }
        $prevPhones = $contact->prev->Phones;
        foreach ($prevPhones as $phone) {
            if ($phone->PhoneType->ID === 4) {
                $prevHomePhone = $phone->Number;
            }
            if ($phone->PhoneType->ID === 1) {
                $prevMobilePhone = $phone->Number;
            }
        }
        if ($homePhone != $prevHomePhone) {
            $isUpdated = 'Yes';
        }
        if ($mobilePhone != $prevMobilePhone) {
            $isUpdated = 'Yes';
        }
        if ($contact->Emails[0] != $contact->prev->Emails[0]) {
            $isUpdated = 'Yes';
        }
        return $isUpdated;
    }
}

/**
 * CPM test harness
 */
class ContactHandler_TestHarness
    implements RNCPM\ObjectEventHandler_TestHarness
{

    static $contactOneId = null;

    /**
     * Set up test cases.
     */
    public static function setup()
    {
        // First test
        $contactOne = new RNCPHP\Contact;
        $contactOne->Name->First = "First";
        $contactOne->save();
        self::$contactOneId = $contactOne->ID;

    }

    /**
     * Return the object that we want to test with. You could also return
     * an array of objects to test more than one variation of an object.
     * @param int $action
     * @param class $object_type
     * @return object | array
     */
    public static function fetchObject($action, $object_type)
    {
        $contactOne = $object_type::fetch(self::$contactOneId);
        return array($contactOne);
    }

    /**
     * Validate test cases
     * @param int $action
     * @param object $contact
     * @return bool
     */
    public static function validate($action, $contact)
    {
        if (RNCPM\ActionUpdate == $action) {
            if (assert($contact->Name->Last == "CPM Update Test")) {
                echo "Update test passed\n";
                return true;
            } else {
                echo "Update test FAILED\n";
            }
        } else {
            echo "Invalid action";
        }
        return false;
    }

    /**
     * Destroy every object created by this test. Not necessary since in
     * test mode and nothing is committed, but good practice if only to
     * document the side effects of this test.
     */
    public static function cleanup()
    {
        if (self::$contactOneId) {
            $contactOne = RNCPHP\Contact::fetch(self::$contactOneId);
            $contactOne->destroy();
            self::$contactOneId = null;
        }
    }

}

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