Unable to upload AddIn ZIP file (3 Comments)
Topic by Suresh Kumar TContentHi, I packaged Workspace addin DLL along with third party DLL in a zip file in order to upload to file manager..but receiving the attached error "Unable to process zip...
View ArticleOracle Tap App - How to connect to instance (2 Comments)
Topic by Marcin MajcherHi everyone!As far as I know there is an App called Oracle Tap which provides access to incidentes/contacts/organisations and so on.I was able to download the app and to run the...
View ArticleUnable to query based on Answer.AccessLevels (2 Comments)
Topic by Bryan ScarboroughContentHello, I am trying to run a ROQL query using the AccessLevel of an answer but none of my attempts are working. I have tried AccessLevels.Name='Everyone'...
View ArticleHow Rightnow schema can be imported to other non oracle applications (1 Comment)
Topic by Rajesh SinghHello Friends,I am looking for some information on Oracle Rightnow and i am sure i will get the information from you guys!!Suppose if a customer has Oracle rightnow implemented...
View ArticleUnable to update Variable.InterfaceValues through SOAP API
Topic by Calvin NguyenContentHi,I was trying to update Variable object through SOAP API, but it seems not triggering the update action.There is no error occurred in the code. I have 5 interfaces and I...
View ArticleQuerying Contacts in an AddIn
Topic by M.E.ThomasContentHello,I am new to Addin development.Is there a way to query Contacts from within an Addin that does not require you to use SOAP?Is there any example code snippets that show...
View ArticleSave date and notes in Task table [.NET Add-Ins] (2 Comments)
Topic by Sanal SanContentHi,I am working on .NET Workspace Ribbon Button Addin on Task workspace. I have to save "date" in StartDate and "notes" in Notes fields of Standard Object 'Task'. For some...
View ArticleExport Rightnow contents and Import in other knowledge management systems
Topic by Ashwani SainiHi , I am new to RightNow systems. We have requirement to export RightNow contents and import it into other KM systems. Is there any API/WS availabel which will export RN content...
View ArticleIs there a way to determine report usage - what reports have been run, by...
Topic by Heidi YI am looking for a way to determine what reports are being run and when. Is there a way I can find that information?
View Article[Add-in API] Invoking a workflow programmatically
Topic by SalvatoreContentHello,can we invoke workflows programmatically through Console add-ins?I created a workflow named "TestWorkflow", then I've tried to run it using TriggerNamedEvent but nothing...
View ArticleRetrieving the answer->notes field via Connect for PHP (1 Comment)
Topic by JHutch2000I'm trying to pull the Notes on an answer via PHP.I used this: $answer = RNCPHP\Answer::fetch($aid,RNCPHP\RNObject::VALIDATE_KEYS_OFF ); echo ($answer->Notes); It doesn't error,...
View ArticleROQL for user_trans table (5 Comments)
Topic by Michael AndersonHello I am trying to report on some fields (start_dttm and end_dttm) in the user_trans table using ROQL via the Web Services SOAP API in a C# .Net application. Can someone...
View ArticleUpdate user_trans table using CustomScript
Topic by Uma GuduruHi, Im trying to update the user_trans table , to put in an end_dttm as current system date.see the code below that i have used. whats the command for system date, that i have to use...
View ArticleBest Way to Develop and Test an Add-In
Topic by M.E.ThomasCurrently, any time I want to test or update the code in development of my new Add-in I have to close and re-open the Admin Console...Is there any way around that?I am pretty new to...
View ArticleInvalidate an email address
Topic by Bishnu PaudelContentHi all,I am trying to invalidate an alternative email address of contacts (email_alt1). For this, I tried following codes and none of them...
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No Preview available for Campaign Management
Topic by Ayesh BalContentThere is no preview available for the Campaigns module in Rightnow agent desktop.Hence unable to view the campaign flow which is desired to check the correctness of the...
View ArticleBatch Create Core Object with Customer Object Child (1 Comment)
Topic by Alex OnslowI'm writing a data import process, where contacts are created from a custom object table (ImpContact) containing the raw data. The custom object is a child of contact, and I'm...
View ArticleUnable to pull Products list in a useful order
Topic by Bryan ScarboroughContentHello, I'm trying to retrieve the list of products from RightNow. I was able to do this with Categories but they are just a single level, whereas Products are up to 3...
View ArticleIs there any provision to monitor Linkedin?
Topic by Puspan SinhaDear Team,Is there any provision to monitor Linkedin?Thanks.
View ArticleHow do I get a custom field for the primary contact of an incident
Topic by Jeremy StaffordWe have a custom field for contacts that has an key used to associated users with a different product. How do I query that custom field for the primary contact on an incident? I...
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