Topic by Nick Prodan
I need to be able to create mailers when there are problems observed on my platform to inform customers that there maybe an impact to service. Ideally I would like to do it by product but I don't have an issue creating and then choosing dlists. I know Right Now does it with their platform but I have not found a way to do it on my own. Below is a sample of the Right Now mailer;
![Oracle Cloud]( "Oracle Cloud")
| Incident Notification |
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The following incident has been updated.
Incident Details | ![Degraded]( "Status")
| RightNow Cloud Service Degraded
Summary: The RightNow Cloud Service is experiencing performance issues in the Network tier.
Incident Number: 11395
Date of Incident: 20 Jun 2014
Approximate Start Time: 10:43 UTC
Approximate End Time: TBD |
Service Details | ![RightNow Cloud Service]( "Service")
| Status: Degraded
Affected Services:
Web Self-Service - Degraded
Chat - Degraded
API - Degraded
Agent - Degraded
Affected Environments (Sites/Interfaces):
voltdelta (Interface) voltdelta.custhelp.com
voltdelta (Site) |
Important: This is a system generated message. Do not reply to this message.
For further information regarding this issue, please log into VCIO, or contact Oracle RightNow Customer Care for any assistance required. | | |
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