Agent Desktop: Browser Navigation (1 Comment)
Topic by Ciarán McGowanContentHi, I've added a Browser control tab to the Chat area of the Agent Desktop but I need more functionality, such as a URL address bar and Back, Forward & Refresh...
View ArticleCapture User's Device from CP (3 Comments)
Topic by Ciarán McGowanContentHi all, Is there a way to capture the type of device a user is connected to the Customer Portal with? I know that "Operating System"& "Browser" come OOTB but is there...
View ArticleHow to store sutomated info for other workspaces to reference (2 Comments)
Topic by Tielin XuContentHi,I got a requirement to get a third party application to integrate to RightNow. I created an addin to receive info from third party without problem. I am struggling to store...
View ArticleGetting value from Custom Field (2 Comments)
Topic by Bryan ScarboroughContentHello, I am looking on how to access the value of a custom field in C#. I am able to query the data using ROQL and access other fields, but I can't figure out how to...
View ArticleUpload attachments to custom object from Ajax (10 Comments)
Topic by Lydia CContentHi,I have a custom object with file attachments activated. I checked the metadata and the methods and properties for file attachments are exposed. I have a form with all the data...
View ArticleStrange problem with custom fields
Topic by Scott DContentHello all,We have several custom fields defined on our contacts, and I've written code to add and read contacts well enough over the .Net RNC service.One of these custom fields...
View ArticleROQL Query oddness (2 Comments)
Topic by Bryan ScarboroughHello, I am having some issues with querying Organizations using ROQL in .NET. We are using Nov 2012 RightNow.QueryString = "SELECT Organization FROM Organization WHERE " +...
View ArticleCapturing a contact field value or incident field value to organisation field...
Topic by Pramod KumarHello,I am trying to capture the contact field value or incident field value into the organisation field value. Is it possible?If a custom field is created for organisation, can we...
View ArticleAdding new Incident to existing Contact
Topic by Preben AsmussenI'm looking for a Java example of how to add an new Incident to an existing contact. The example i found BasicCreate.java seems a bit odd//Create an IncidentContact to add as...
View ArticleGetting count() from ROQL (1 Comment)
Topic by Bryan ScarboroughHello, I have using a ROQL query to get the count of incidents for a particular organization.My problem is that once I run the query I have no idea how to get the result. This...
View ArticleCPM: Custom fields not setting and sub-objects null (2 Comments)
Topic by Richard MorganContentI am creating a custom process module (CPM) on the update of an opportunity. It should take the assigned account's email address and populate a custom field on the...
View ArticleCustom Processes and File Attachments
Topic by Gregory HarrisonContentHi all, I'm attempting to generate a file attachment URL through custom processes. I'm using the getAdminURL() function on incidents which include attachments, but I am...
View ArticleIntegrating RightNow with the Active Directory (1 Comment)
Topic by sithara lakmalHi,Is there a way to integrate RightNow with the Active Directoty so that we can centrally manage our user accounts? Regards,Sithara Lakmal
View ArticleCreation of Incident via Email
Topic by Puspan SinhaHi All, Can someone help me to develop the below requirement (I am new to Rightnow). I have a requirement where an incident is created when an email is sent by an end customer....
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Incient_Update issue transitioning from XML-API to Connect (SOAP)
Topic by Ush ShuklaContentHi All,I've been struggling with this issue for a while now, so I'm reaching out in the hopes that someone in the community has had success with a similar issue.We're in the...
View ArticleAccess Archived files
Topic by Kelly DeGrootDoes anyone know if we can access the archived incident files on the server via the api?
View ArticleHello I am running into an issue that is not making sense to me. In the code...
Topic by Bryan ScarboroughVersionNov 2012Code Block public HDCTicket getIncidentbyRefNo(string refno) { string QueryString = "SELECT Incident FROM Incident WHERE ReferenceNumber=\'" + refno + "\' LIMIT...
View ArticleCode for workspace ribbon button
Topic by Uma GuduruHi, Im new to writng add-in's code ,can some one provide me the outshell c# code for writing an add-in for WorkSpaceRibbonButton please Thanks
View ArticleWorkspace Ribbon Button Control (10 Comments)
Topic by TomOI'm trying to create a new addin for a workspace ribbon button control. I've implemented the IWorkspaceRibbonButton members in one class and also have another class that implements the...
View ArticleSSO help for Agent Logons
Topic by Timothy WedandeHow does Rightnow identify the SAML subject for the Agent Login? Can anybody who has configured this in RightNow help with the below question?We currently use our own in-house...
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