Incient_Update issue transitioning from XML-API to Connect (SOAP)

Topic by Ush Shukla

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Hi All,

I've been struggling with this issue for a while now, so I'm reaching out in the hopes that someone in the community has had success with a similar issue.

We're in the process of transitioning from the PHP version of RightNow to the SOAP version. In mapping the Incident_Update() XML to the Update operation, I've noticed that several fields are no longer available. This is fine for the most part, except for response/type element in the XML API.

1. I don't see a similar field in the Update operation - using the Incident object
2. The purpose of this field was to automatically trigger an email to the submitter of an incident when it gets updated.
   1. How do I accomplish this now?

Thanks

Ush

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