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Hello I am running into an issue that is not making sense to me. In the code below, I get get...

July 17, 2014, 2:30 pm

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Topic by Bryan Scarborough

Version

Nov 2012

Code Block

           public HDCTicket getIncidentbyRefNo(string refno)
            {

                string QueryString = "SELECT Incident FROM Incident WHERE ReferenceNumber=\'" + refno + "\' LIMIT 1;";
                //string output = "";
                HDCTicket output;

                Incident incTemplate = new Incident();
                incTemplate.Queue = new NamedID();
                incTemplate.Organization = new NamedID();
                incTemplate.Severity = new NamedID();
                incTemplate.StatusWithType = new StatusWithType();
                incTemplate.StatusWithType.Status = new NamedID();

                Thread[] newThread = new Thread[1];
                newThread[0] = new Thread();
                incTemplate.Threads = newThread;

                RNObject[] objectTemplates = new RNObject[] { incTemplate };

                ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
                clientInfoHeader.AppID = "Basic Query";

                try
                {
                    QueryResultData[] queryObjects = _service.QueryObjects(clientInfoHeader, QueryString, objectTemplates, 10000);
                    RNObject[] rnObjects = queryObjects[0].RNObjectsResult;
                    //int x = rnObjects.Length;
                    foreach (RNObject obj in rnObjects)
                    {
                        Incident incident = (Incident)obj;
                        int z = incident.Threads.Length;
                        output = new HDCTicket(incident.Threads.Length);
                        output.orgID = incident.Organization.ID.id;
                        output.queueID = incident.Queue.ID.id;
                        output.severityID = incident.Severity.ID.id;
                        output.statusID = incident.StatusWithType.Status.ID.id;
                        output.subject = incident.Subject;
                        int x = 0;

                        foreach (Thread thread in incident.Threads)
                        {
                            output.thread[x] = new HDCthread(thread.EntryType.ID.id, thread.Text);
                            x++;
                        }
                        int y = x;
                        //output += incident.ReferenceNumber + "|" + incident.Queue.Name + "|" + incident.Subject + "|" +
                        //    incident.UpdatedTime + "|" + incident.CreatedTime + "|";
                        return output;
                    }
                    return new HDCTicket(1);
                }

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