Topic by Scott D
Content
Hello all,
We have several custom fields defined on our contacts, and I've written code to add and read contacts well enough over the .Net RNC service.
One of these custom fields is a string type, and the other a boolean.
The strange thing is that if we create a contact in which the string field is exactly six characters, then when we read the contact back - the boolean type custom field comes back as null! This happens reliably and reproducibly; only six-character strings cause the problem.
Further, the contact records which suffer from this problem appear fine if I look them up using the Right Now CX Cloud Service app - the boolean custom field is set OK. It's just when we read it back using Connect we run into the problem.
No problems at all for strings of any other length (up to the maximum allowed field length for the custom field) - they can be read perfectly.
Does this behaviour ring any bells? Any other ideas?
Many thanks,
Scott D