Connect from external site using PHP
Topic by Thositha RanawakeHi - I'm pretty new to RighNow. Actually just born to RightNow world :) I'm reading the documentation for PHP at the moment.My requirment is to pull support documents to and...
View ArticleRunning Analytics Reports through exported XML definitions
Topic by Noam Fine API: RightNow SOAP API for JavaHello, I am creating an application to sync specific data (ETL) from our RightNow database/system to our main data warehouse.For a variety of reasons I...
View ArticleDownloading the RightNow Connect libraries from your site (6 Comments)
Topic by Ryan McCulloughThe RightNow Connect Data Integration libraries are version specific. You cannot use version 8.1 of the API against an 8.2 site. The best way to acquire the RightNow Connct Data...
View ArticleUnhandled application exception while exiting RightNow (4 Comments)
Topic by JaredI'm getting this error while shutting down RightNow with an AddIn installed:"Unhandled application exception - please contact your administrator"I have tried turning on logging using this...
View Article"Invalid destination agent ID" calling SOAP ChatRouted after MB .Net Login &...
Topic by Vladimir SilvaContentGreetings,I get "Invalid destination agent ID" calling SOAP ChatRouted after the .NET media bar call to Login (to obtain an agentid) & a SOAP router calls authenticate...
View ArticleSample Code ROQL in Reports (5 Comments)
Topic by Christoph SteinhaufContentHello All,i'm trying to query some date from within a report using ROQL. I need to do this because direct SQL queries are no longer allowed (Nov12) in reports. Sadly,...
View ArticleSetting Incident Queue to "No Value" (3 Comments)
Topic by Scott BradyContentI am using the soap API to create an incident and want to set the queue to a value of "[No Value]". The soap API is being used in the context of a Desktop Integration (Addin)...
View ArticleThe namespace 'BasicSamples.RightNowService' already contains a definition...
Topic by Phil FranklinContentI'm getting this when I try to compile my code:The namespace 'BasicSamples.RightNowService' already contains a definition for 'ExceptionCode' (CS0101) -...
View ArticleConnect for PHP: Clear Custom Field Value (3 Comments)
Topic by Christopher FarmerHi,I'm trying to clear the value of an incident custom field (c$thread_update) of type Text Area using the Connect for PHP API.The documentation states that a contact custom...
View ArticleFattach isn't associated with incident - connectPHP and CO
Topic by Patricia HarvathContentI am creating a new incident with ConnectPHP. I am using a custom object with this new incident. I have all the elements working properly except the file attachment....
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GetMetaDataForClassAsync could not be loaded
Topic by Scott BradyContentHi All,I am building an desktop addin to the RightNow console that uses the soap api. Itl works perfectly on my development machine.When deployed the users can see and run...
View ArticleMemory leak in IWorkspaceComponent2 ? (3 Comments)
Topic by Abhinav ParasharHi,We are using few workspace addins and those addins are causing Rightnow to crash. Closely looking at them ( and at resource manager), workspaces having IWorkspaceComponent2...
View ArticleRightnow Soap Service is throwing up Exception : SOAP message does not...
Topic by anmol kapoorHi,I am using the SOAP Client in java to access Rightnow Objects. While accessting generic objects, i am frequently getting this exception : SOAP message does not contain a SOAP...
View ArticleAny way to add panels to existing INavigationSection?
Topic by Ivan Van LaninghamWe have several add-ins, and we'd like the interfaces for them to appear under the same Navigation Section heading. Is there any way to do that without writing another addin...
View ArticleROQL query to return primary email, office phone, and invoice count for...
Topic by Guy LawI'm trying to get a query that will return primary email, office phone, and invoice count for a list of contacts. I have something like: SELECT c.ID,...
View ArticleWhat is the best way to create (and restrict) an admin interface to a tool...
Topic by Carlton DavisonContentI am considering using customer portal pages, widgets and custom objects to create an appointments tool where contacts can self-select an avaiable appointment time slot....
View ArticleContact Authentication
Topic by 1ArmBandit204Hi folks,I'm hoping there's a way to provide authentication via the Connect API. We're running Feb 2011. I've looked through the documentation and there isn't anything obvious....
View ArticleConnect from external site using PHP (2 Comments)
Topic by Thositha RanawakeHi - I'm pretty new to RighNow. Actually just born to RightNow world :) I'm reading the documentation for PHP at the moment.My requirment is to pull support documents to and...
View ArticleSetting Custom fields while creating Tasks using Right Now Connect web...
Topic by Vivek GoelI want to set custom fields in Tasks table while using Right NOw Connect Web Service. Using Documentation given at...
View ArticleUpdate Threads for an incident through connect web service for SOAP (java)
Topic by Vikas AttavarhiI am trying to update the threadList for an incident via connect web service for SOAP (java). As it is told in document it cannot be updated but only appended, can any one...
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