Setting Incident Queue to "No Value" (3 Comments)

Topic by Scott Brady

Content

I am using the soap API to create an incident and want to set the queue to a value of "[No Value]".
The soap API is being used in the context of a Desktop Integration (Addin) project.

The Queue object is a NamedID and setting it to null or leaving it out sets the queue to the default.

I would like to know if it is feasible with the version of RightNow that I am using to be able to set
this to a "[No Value]" as I do not want to assign the incident to a queue.

Regards

Scott Brady

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