How to get all the Group names present in the RightNow on the custom CP Page?
Topic by Pravin KamdiHi,I need to display all the Group names in the drop down list present in the Rightnow system on the custom CP page.Is there any way to get all the Group names through Connect or...
View ArticleTrying to create an Incident with a "Root Cause" disposition (1 Comment)
Topic by csmithContentI am trying to create an incident with a "Root Cause" which I think is the Disposition field, I have the following Code:...
View ArticleWorkspace add-in invoke using rules (1 Comment)
Topic by Sumesh ACHi,Can anyone help me on this,I have created a Add-In to perform some function. Its a button, on the button click some functionalities will occur. Now I want the add-in to be invoked...
View ArticleDB API Error from SOAP AnalyticsReport request (1 Comment)
Topic by JaredContentI'm getting the following error: System.ServiceModel.FaultException`1[OmQueueCore.RightNowService.RequestErrorFaultType]: Cannot run AnalyticsReport: OmQueueAdapter(ID=100134): DB...
View Articlecannot implicitly convert type GenericObject to GenericField (2 Comments)
Topic by Robert AbbottContentHi,I'm using some sample code provided by RightNow to create custom fields for the v1_2 wsdl using GenericObjects. In C#, I'm getting the error "cannot implicitly convert...
View ArticleHow to create Service Request in Siebel when incidents are created in...
Topic by Mary SmithHi all, I am new to Rightnow CX.We have a new requirement where the customer creates an incident in Rightnow and that should create a Service Request in Siebel.So I wanted to know...
View ArticleRunAnalyticsReport with a Menu datatype filter example (3 Comments)
Topic by Richard MorganContentLooking at the example of how to run an analytics report, I am trying to figure out how to pass a filter value that is a Menu type.The code block attempts to filter on...
View Articlesend scheduled report only when data exsits (1 Comment)
Topic by Daniel BaggsContentHaven't seen anything in the report scheduling but I have a requirement to send a scheduled report a couple of times a day, however I only want it to go out if there are...
View ArticleRemapping products for existing answers
Topic by SalvatoreHello,we have thousands of answers mapped to products belonging to the a legacy product hierarchy. Now a newer version of the hierarchy is available and we would need to detach the...
View ArticleExposing File Attachment URL (21 Comments)
Topic by Pathaksa TongpitakContentI'm trying to fetch the File Attachment URL of a Contact but it returns an empty value.However I do get a value when I fetch the ID.Am I missing something?Code...
View ArticleQueryObjects internal server error () (6 Comments)
Topic by Salvatore Hello, I'm trying to dump the list of ServiceProduct objects for all service products in the RightNow CX platform with SELECT ServiceProduct FROM ServiceProduct (as shown in the...
View ArticleRIghtNow console not exiting (1 Comment)
Topic by Ivan Van LaninghamContent After converting an addin to a singleton, I find that the RightNow console no longer fully exits when I close the UI. I have to use the task manager to kill the...
View Articlehow to view SOAP envelope? (3 Comments)
Topic by DSymmsContentUsing c#, how do I view the SOAP envelope for a request generated by RightNowSyncPortClient? With Java in Eclipse I could modify the RightNowSyncService class in the stub, but...
View Articlejava.lang.ArrayIndexOutOfBoundsException when using java soap client to "GET"...
Topic by anmol kapoorHi,I am using java soap client for accessing rightnow objects in my java application. It runs most of the times but sometime it end up giving this error (with the stack...
View ArticleAdding/Removing products from answers
Topic by SalvatoreHello,is there any official sample on how to add/remove products from answers via SOAP API? Let's say I have answer ID = 1 and I want to add 1 products and remove 1 product. Those...
View ArticleAudit log for custom fields (2 Comments)
Topic by Francesco RedaelliContentHello there,We need to track the changes that happens on a custom field on a contact record.Problem: standard audit log tracks: "Edited" and no description.We'd need...
View ArticleChat Third Party Queue UQ API - SetAgentState - SOAPFault Inavlid Agent ID (1...
Topic by Vladimir SilvaContentHi,I am trynbing to call SetAgentState in the 3rd party Queue API like this: public void setAgentState(long agentID, boolean available) { ID agentClientID...
View ArticleStandaard AccessLevels Help and Everyone
Topic by Toby VersteegHi, I'm trying to get the (changed) names from AccessLevels 'Help' and 'Everyone' from an SLA but i only get the added AccessLevel values. Because it's posible to change these...
View ArticleLabel representation for a custom field of type Menu(Flat) - Option List (1...
Topic by Paul BartoContentI've been working with the RN Connect Desktop Integration (Javascript) document and exploring the possibilities.The document describes how to gain access to a custom field on...
View ArticleLocal part cannot be "null" when creating a QName
Topic by mattsContent Hi, I'm trying to follow the quick start guide for using the wsdl service with java from...
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