Topic by Christopher Farmer
Hi,
I'm trying to clear the value of an incident custom field (c$thread_update) of type Text Area using the Connect for PHP API.
The documentation states that a contact custom field value can be cleared using the following code:
$contact = RNCPHP\Contact::fetch(128);
$contact->CustomFields->c->login_name = null;
$contact->save();
However, when I try something similar with an incident's custom field, the value is not cleared. In fact, the value does not change at all:
$incident = RNCPHP\Incident::fetch($incidentID, RNCPHP\RNObject::VALIDATE_KEYS_OFF);
// Initialise the incident's custom fields
$incidentMetaData = $incident::getMetadata();
$custFieldsTypeName = $incidentMetaData->CustomFields->type_name;
$custFieldsMetaData = $custFieldsTypeName::getMetadata();
$incident->CustomFields->c = new $custFieldsMetaData->c->type_name();
// Clear the value of the thread_update field
$incident->CustomFields->c->thread_update = null;
When I try changing the value of this custom field to anything other than null e.g. 'TEST', the value changes correctly, so I know the code is all working as expected otherwise.
Could anyone advise where I'm going wrong?
Any help would be greatly appreciated!
Many thanks.
