Exception thrown when calling save() on custom object
Topic by Christopher FarmerHi,An exception is being thrown when a contact updates an incident through the CP. The exception is only thrown for certain contacts – incidents that I raise do not cause the...
View ArticleConnect API - Where to Download PHP Source? (7 Comments)
Topic by Matthew SahagianI'm a contractor working with a company who has a long standing RNT instance currently using the older deprecated API. I would like to begin a much tighter and cleaner...
View ArticleLabel and LabelList usage within Connect Web API
Topic by Adrian KingDoes anyone have sample code showing how to retrieve and use Label objects using the Connect Web API? I have tried several things and admit I'm stumped.
View ArticleConnection to SAP failure (1 Comment)
Topic by bobhavensWe are trying to create an add-in that will submit a request to our SAP system. Our IT department is not seeing any hits against our firewall. They took the firewall down and...
View ArticleCan you use a custom field within a Querystring where Clause
Topic by Scott BradyContentI am using soap to query the contacts using soap and would like to inquire if it is possible to filter the contacts by custom fields as per the following string searchQuery =...
View ArticleClik here to view.
GetMetaDataForClassAsync could not be loaded (1 Comment)
Topic by Scott BradyContentHi All,I am building an desktop addin to the RightNow console that uses the soap api. Itl works perfectly on my development machine.When deployed the users can see and run...
View ArticleCustom Processes CPHP saving new answer is sometimes slow, or hangs (14...
Topic by RobertPContentI am using custom processes for the incident_update event. Given a certain status, the php code creates a new answer object, fills in some fields, copies the incident thread...
View ArticleRightnow Soap Service is throwing up Exception : SOAP message does not...
Topic by anmol kapoorHi,I am using the SOAP Client in java to access Rightnow Objects. While accessting generic objects, i am frequently getting this exception : SOAP message does not contain a SOAP...
View ArticleCustomizing Report Ribbon
Topic by İpek IşıkI would like to add a new custom button to the ribbon of a report to make multi edit on the records. But that screen is not a workspace.And I suppose I can only customize the ribbon...
View ArticleClik here to view.
Disabling buttons in the Browser tab depending upon the value selected in the...
Topic by Shreyas PandhariContentHi,Can anybody help me in understanding, how to disable/enable buttons in the Browser tab depending upon the value selected in the menu.Here is the scenario, depending...
View ArticleCan we retrieve a contact id from an email address? (3 Comments)
Topic by Match1We are instituting the SOAP API on a custom form to create incidents/contacts. We can't figure out how to create a contact from an email address for someone who is NOT...
View ArticleCustom date field is getting decremented by 1 day (1 Comment)
Topic by Pushpendra KabdaulaHi,I am setting a custom field of data type Date/Time. I am typecasting the date frm String to Calendar and then settin it in DataValue object. As the setDateTimeValue...
View ArticleJava API regarding Multiple Dynamic Filters and Drilldown Reports (1 Comment)
Topic by Pawan KumarContentHi All,I fetched the Report data from the RunAnalyticsReport method exposed in the wsdl using the ac_id. Now, I am stucked at applying multiple runtime filters(for single...
View ArticleJAVA - Add Date filters for Right Now Analytics Report
Topic by jms477ContentI'm looking to see if anyone has a JAVA code example where they use dates to filter Right Now reports using analytics. I was able to filter on Mailing ID easily enough, but I...
View ArticleTesting ROQL
Topic by Mark FowkesHi All, We are currently writing code for custom objects that will sit on the portal pages. We are used to writing SQL to query RightNow, but see that RightNow have placed a level...
View ArticleWhere the External Event php files are placed?
Topic by Shreyas PandhariHi,Where the External Even php files are placed generally? If there is an external event "abc.php" is given in business rule then where can I get this php file? Thanks,Shreyas
View ArticleCustomizing Cloud Monitor (2 Comments)
Topic by İpek IşıkI want to change the dashboard on Cloud Monitor Screen. I created a copy of the dashboard, I customized the report but I can't change it with the one currently on the cloud monitor...
View ArticleAdding Contact to Opportunity
Topic by David MasseyContent Hey there, I am having some problems adding a new contact to an existing opportunity. The documentation indicates that the 'OtherContacts' field of the Opportunity is a...
View ArticleCustom Processes - product limitation with techmail? (1 Comment)
Topic by Kevin BrowneContent Hello, Question on Custom Processes. We have built a Custom Process which is configured to run on Incident creation. It works fine when the Incident comes in via the...
View ArticleHelp us to help you. Please read this first! (3 Comments)
Topic by RyszardContentAs the employees of the RightNow Technologies and moderators of this forum we strive to provide you with the best Customer Experience possible. However, since our resources are...
View Article