Index out of range exception - Invalid local cache -...
Topic by Richard MorganContentWe're seeing an exception on login of the desktop agent:RightNow.Installer.InitEngine Error: 1 : [20:45:48.1283] Unhandled exception in the InitEngine app domainException...
View ArticleNov 11 Connect for PHP documentation for File attachements (2 Comments)
Topic by Andrew PrentisI'm working on a Nov 11 site (yes they still exist), and need to do a file attachement to a task object, so i went to the Nov 11 Connect for PHP docuemtnation...
View ArticleClik here to view.
Mobile Agent App on iPad (1 Comment)
Topic by santosh patilContentDear all,We have downloaded Mobile agent app using followinghttps://itunes.apple.com/us/app/oracle-fusion-tap/id529345370?mt=8 Could not login to app using user name and...
View ArticleClik here to view.
Changing Task's Due Date with custom Add-In
Topic by Jordi MerejoContentHello All,We are trying to develop an add-in to change tasks due date without sucess, the ITASK due date field is not updated correctly at the task workspace when add-in...
View ArticleIntermitent RN Error - .Net (1 Comment)
Topic by david aContentI get the error below, sometimes when creating a new contact. Im creating alot of records at once and if one create fails they all fail. If i run the same code again later it...
View ArticleConnect Web Services for SOAP with PHP (5 Comments)
Topic by Michael MackusContentI'm using the native SoapClient class for PHP to generate this soap request, but it isn't working. My error is above the soap XML, and is the same no matter what...
View ArticleMaking changes to Mobile agent app (1 Comment)
Topic by santosh patilContentDear Everyone,We are in the process of doing POC .Is there any way can we make changes to Mobile Agent App and customize it ?If yes , How?ThanksSantosh Patil VersionFeb 2013
View ArticleClik here to view.
Cloud Monitoring not avaialble
Topic by Avinash PrabhakarContentHi,Our company has newly got Oracle RightNow CX Cloud Service desktop client. I need to monitor twitter comments, hence i have configured my twitter account. In order...
View ArticleSaving an incident from an add-in
Topic by Alex AdamovichI am building a workspace add-in in C# using the add-in framework. I need to save an incident that I modify from inside my code without clicking on Save or Save&Close...
View ArticleHow can I read the messages tab in an add-in (2 Comments)
Topic by Vincent McCarthyHi All, Sorry to bother you all with this and hopefully I'll find it in the docs soon but I'm looking for a way to get all of the messages (emails/comments between an agent and...
View Articlehow to download all attachment (2 Comments)
Topic by ghanshyam Kunduhi,i want to download all attachment from analytics how do i achieve this ?thanks in advance
View ArticleAssigning existing Contact to a new Incident fails
Topic by JaredContentHas there been a recent change to opening an Incident workspace? The attached code, with small variations, has worked for years. It currently works fine in 2 instances of February...
View ArticleQuerying on ContactLists (8 Comments)
Topic by DSHello.I've tried to get a list of contacts in a ContactList with a ROQL query but this doesn't seem possible. What is the correct query to get the contacts in a marketing list ?All...
View ArticleIs there any way to get the result of analytic report?
Topic by Eric YanHi guys,Is there any way to get the result of analytic report? I mean, not only the data, I want the result with definition format or export result just like PDF, image and so...
View ArticleHow to query TechMail Statistics(tm_stats) (2 Comments)
Topic by Venkatesh LoganathanContentHiBeing a very novice user of RN connect API am trying to query the TechMail statistics table for end_date, start_date, mailbox_id and fltr_total. Usign the QueryCSV...
View ArticleJoin Custom Object to DD table (1 Comment)
Topic by Errick KraussContentHello,How do we join a custom object to an existing data dictionary table?We will be using ROQL to hoop into the custom object but are not able to join the custom object to...
View ArticleEnable/disable ribbon button
Topic by Phillip MoonContentHi Guys,I have successfully made a custom global ribbon with a couple of groups and buttons within them. I am trying to dynamically enable and disable certain buttons based...
View ArticleJava-AXIS2 : Retrieve statistics for RightNow Service mailbox
Topic by Venkatesh LoganathanHiI need to retrieve the TechMail statistics . Statistics which include for the RightNow Service mailboxes, including the counts of messages in the box, messages retrieved,...
View ArticleSOAP Web Services Port Number? (6 Comments)
Topic by Christopher FarmerHi,Does the RightNow SOAP API by default run over port 443 (if I'm connecting over HTTPS)? I assume also that if I were using HTTP, then it would use 80. Am I correct?Thanks.
View ArticleRunAnalyticsReport FileData (4 Comments)
Topic by Alexander BerndtContentI'm trying to run the RunAnalyticsReport sample code but cannot figure out what is meant to go into FileData. VersionFebuary 2012Code Block public void...
View Article