Topic by Venkatesh Loganathan
Hi
I need to retrieve the TechMail statistics . Statistics which include for the RightNow Service mailboxes, including the counts of messages in the box, messages retrieved, incidents created, incidents updated, and incidents filtered .
Am writing the client program is written in java and generated the stubs from WSDLusing AXIS2. A number of RN objects were created like Contacts, Organization, incident, Quote, Task etc..and i was able to query on these RN objects successfully.
However when i tried looking for a RN object that could help me query the Techmail statistical information, i couldnt find any. i had an 'AnalyticsReport' object and I tried querying the AnalyticsReport object and found a couple of reports(with Report ID) for TechMail statistics. Used the RunAnalytics API to query the TechMail report but it returnd only the report definition like (creation data, name of report etc..) and nothing about the data
The data dictionary for Techmail statistics(tm_stats) contains the statistical information about MailBox but there is no RNObject availabe to query it . is there a way so that i can create a object of the Techmail statistical (TM_STATS) . There is custom object option in Object designer but how do i get the data from TM_STATS table into the custom object.
All i need is theTechMail statistical data and am sure i cant query that directly usign the core objects. Is there a way i can create a custom object representing the TM_STATS and query on this custom object.
Any help in this regard is highly appreciated
