Set contact.OrgId using Desktop Integration (1 Comment)
Topic by Marv FerrerContentI'm trying to update a contact's organization if it's null using desktop integration. I have tried several approaches but I can't seem to update the org field. I checked the...
View Article3PQ Chat does not pop into agent workspace, but server says it did (1 Comment)
Topic by JaredWe're seeing an intermittent issue with the 3PQ Chat Routed method. We are very definitely using only a single client to the 3PQ API server. We send all chat pop requests from the clients...
View Articlehow to download all attachment (1 Comment)
Topic by ghanshyam Kunduhi,i want to download all attachment from analytics how do i achieve this ?thanks in advance
View Article"Security certificate not issued by trusted certificate authority" error on...
Topic by Alagappan DhakshinamoorthyContentHi ,In weyerhaeuser site, after upgrading to 12.11 version, the client's CDI integration which worked well in the previous production version(11.8) is not...
View ArticleAccessing Staff Account's Custom Field's with RightNow Connect
Topic by Yiğit DemirbaşContentHello,I am developing an extension bar that will be used to communicate with a 3rd party service. The problem is that I am having trouble accessing Staff Account object's...
View ArticleUpdating Custom Field on Organization
Topic by Tushar KapadiHello,I am trying to update Custom Field on Organization using SOAP UI and it throws following exception:Could not find property for given key: Customer_Number While processing...
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Privacy problem while adding a post to an existing incident on multiple...
Topic by İpek IşıkContentWe have an privacy problem while adding a post to an existing incident on different interfaces. We right clicked on post to create a new incident or add the post to an existing...
View ArticleCustom Processes & Blacklisted PHP Functions
Topic by Kevin BrowneContentHello,I was curious if someone could provide the list of blacklisted PHP functions that are not allowed to be used from Custom Processes. I cannot seem to find this...
View ArticleIntermitent RN Error - .Net
Topic by david aContentI get the error below, sometimes when creating a new contact. Im creating alot of records at once and if one create fails they all fail. If i run the same code again later it...
View ArticleRightNow CTI enablement (2 Comments)
Topic by Sumesh ACHi, Can anyone help me on CTI enablement in RightNow. I want to know more about CTI in RightNow.Thanks,Sumesh.
View ArticleAssigning old Contact to a new Incident, fails on save
Topic by JaredContentHiAfter assigning an existing Contact to a new Incident using the automation context object, I see an error at EditorCommand.Save. The error reads: "Please correct the following...
View ArticleChat cannot be closed, may be related to 3PQ environment
Topic by JaredSometimes, at the end of a chat interaction, it cannot be closed. The chat workspace stays open, and no amount of clicking Terminate or Wrap will close it. The only way to remove it is to...
View ArticleCreate Organization with custom fields (1 Comment)
Topic by Tushar KapadiHello,I am trying to figure out how to create Organization with Custom Fields (defined under Object Designer). I could not find any sample XML in RightNow documentation. Would you...
View ArticleRightNow - Sharepoint integration
Topic by Shreyas PandhariContentHi,Is there any document on RightNow - Sharepoint integration? If not, then at lease can someone provide the clue to integrate sharepoint or any document management...
View ArticleConnect PHP Product descriptions
Topic by LornaContentI'm not entirely sure I'm posting in the right section...We have direct SQL calls that we need to rewrite using ROQL/ Connect PHP. Currently we have a call that gets the product ID...
View ArticleSafely querying on untrusted data in ROQL (4 Comments)
Topic by Seth GoldIs there a safe way to include untrusted data in a ROQL query, analogous to parameterized queries present in most SQL databases? The samples I see in the documentation just...
View ArticleKF SOAP Category filter (5 Comments)
Topic by Steve BowermanHi, We've been using the KK SOAP API for a while now to search/popular content and to retrieve KB articles. These all work fine. However, we are doing a piece of work around...
View ArticlePTA with Aes 256 Encryption
Topic by Yiannis EvaggeliouHello All, We are trying to set PTA with encryption aes256 for an interface we have.Currently we are receiving Error 5, which is "The p_userid string was passed in, but it...
View ArticlePHP script does not insert custom fields in RN Agent Desktop through Single...
Topic by Yiannis EvaggeliouPHP script does not insert custom fields in RN Agent Desktop through Single Sign On Hello all, We encountered an issue when trying to insert custom fields' values and update...
View ArticleRunAnalyticsReport method complain type miss match in java
Topic by Qing LiuContentHi All, I am new to RightNow connect stuffs. I am working on integration between two platforms. I will need to RunAnalyticsReport which will require i pass the Contacts.c_id to...
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