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Assigning existing Contact to a new Incident fails

Topic by Jared

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Has there been a recent change to opening an Incident workspace? The attached code, with small variations, has worked for years. It currently works fine in 2 instances of February 2013 version, but is now failing to populate the Contact after the latest auto-update to the May 2013 version. There is no error message; from a programmatic view it is working as expected, but from the agent view the Contact field doesn't actually populate.

Please advise,

-Jared

Version

May 2013

Code Block


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