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RunAnalyticsReport : Report data not retrieved
Topic by Venkatesh LoganathanContent HiUsing the RunAnalytics API am executing the a report with ID(Please see code snippet). Am getting the columns names , report names but the data(rows are null)....
View ArticleProcess Designer: Logged in account's Id
Topic by M KaurContentWhile using Custom Processes(Process Designer), is there any way to capture the Logged in account's id in the php code ?For example in case of incident_update , i want the...
View ArticleUsing RightNow CloudService from Oracle OSB
Topic by Sireesha BeeramDid any one use SOAP requests to use "Connect webservices" from Oracle OSB? If yes, can we get sample project? Thank you.
View ArticleConnect PHP and File Attachment... Please Help ... MY LAST DAY (44 Comments)
Topic by Patricia HarvathContentHi,This is my last day and I want to fix this before I go...Error when attaching file.'File path is not in temporary directory'Where is the tmp file? THANKS!!Versionmay...
View ArticleSaving an incident from an add-in (2 Comments)
Topic by Alex AdamovichI am building a workspace add-in in C# using the add-in framework. I need to save an incident that I modify from inside my code without clicking on Save or Save&Close...
View ArticleTextbox leave event is not firing
Topic by aj boleroHi, I am trying to develop a add-in example given in desktop add-in document which has a code for custom textbox for first name and last name. However after i add my control on...
View ArticleGetting all orgs for a given contact Id (3 Comments)
Topic by willyI have two test organizations, and a test contact that I've added to both orgs.When I run this query, I would have expected to get back both orgs, yet I only retrieve the last org to...
View ArticleRunAnalyticsReport method complain type miss match in java (1 Comment)
Topic by Qing LiuContentHi All, I am new to RightNow connect stuffs. I am working on integration between two platforms. I will need to RunAnalyticsReport which will require i pass the Contacts.c_id to...
View ArticleImporting Answers
Topic by ARY EPPELHello!I have to Import Answers from a .csv file to RightNow Tables. I wonder if I can import the following information, or iI have to configure it manually after importing Answer...
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GetMetaDataForClassAsync could not be loaded (2 Comments)
Topic by Scott BradyContentHi All,I am building an desktop addin to the RightNow console that uses the soap api. Itl works perfectly on my development machine.When deployed the users can see and run...
View ArticleEmail Notifications (1 Comment)
Topic by Ron SmithContentTrying to figure out how to receive email notifications whenever there is a new Answer Feedback incident, when an answer is up for review, and when an answer has been...
View ArticleHow to Avoid creating separate Add-in(s) for Each Site (1 Comment)
Topic by Alex AdamovichContentWhile developing an Add-in for an RNT client, I found that I have to create individual projects, one per RNT site like TEST, PROD, etc. That creates a problem of the code...
View ArticleNeed REST or XML POST implementation
Topic by Sireesha BeeramWSDL that is supplied, has a Policy attached to it. We have a restriction in consuming WSDLs that have policies. So do we have the REST or XML POST implementation of RightsNow...
View ArticleBest practice custom processes versus add-ins (2 Comments)
Topic by HansContentHi,Is there a best practice on when to use custom processes versus add-ins? Does this depend on the use case, and if so which criteria need to be evaluated?Thanks,Hans VersionAug '13
View ArticleSet contact.OrgId using Desktop Integration (2 Comments)
Topic by Marv FerrerContentI'm trying to update a contact's organization if it's null using desktop integration. I have tried several approaches but I can't seem to update the org field. I checked the...
View ArticleRightNow with worldmanuals Integration
Topic by Alejandro LedezmaHi all,I am looking for a few docs which explains about integrating Worldmanuals (Mobile SupportWare) and RIGHTNOW.I wanted to know the possibilities of integrating...
View ArticleAdd a "Call Me" button to the Customer Portal
Topic by Ciarán McGowanContentHi, We have a client who is looking to have a "Call Me" button on the customer portal that, when clicked, would send a message to their service desk for an agent to give...
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Report on who clicked what in a email from RNT?
Topic by Glenn BugalaContentOur sales staff want us to create a report that shows the email addresses of individuals who clicked and <<what links they clicked>>. Right now, we can make a...
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Invoking a Web Service to get details from other system (1 Comment)
Topic by Shreyas PandhariContentHi,I am trying out with invoking the web service for getting the required details from the third party website.I understand that the web service should be exposed for...
View ArticleHow to INSERT data to "Account" (C# API)
Topic by Shai HangelContentHello, Is there any example of how to use API in C#, for INSERT new record in “Account” ? (not by creating xml data. I mean by objects) Is RN need to set special permission...
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