Custom processes - correct/best way to update an answer field (1 Comment)
Topic by RobertPContentHi All,What is the best way to update a field in an answer with RN connect php in a custom process event? I am currently fetching the object, updating a field, and then saving...
View ArticleHi Using the Api from .Net we are trying to dynamically access a report...
Topic by Ben KC# code: ... //Apply the filter to the AnalyticsReport object rpt.Filters = (new RightNowLocalSvc.AnalyticsReportFilter[] { new RightNowLocalSvc.AnalyticsReportFilter() });...
View ArticleOpening a workspace record in background of current workspace (2 Comments)
Topic by Jared When we use EditWorkspaceRecord or CreateWorkspaceRecord, the new incident takes focus as it appears. If the agent is currently typing on another workspace record, their keystrokes start...
View ArticleAPI received in display mode only?
Topic by jht Does anyone know if we can make fields in an incident workspace only display the API XML data elements in the custom fields and/or custom object without writing the data to the RightNow...
View ArticleAdd FileAttachment to Custom Object via RN Connect Web Service (2 Comments)
Topic by Ross CrockettContentHey,Has anyone had success in adding a file attachment to a Custom Object using the Connect Web Service API? I can get FileAttachments and do upload via the PHP API but...
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Putting the standard text by clicking a button in a workspace
Topic by Shreyas PandhariContent Hi, Hope all are doing fine.I am designing a business scenario as below: In an incident workspace, on a tab (say Tab1) I want to put a button "Insert Standard Text" on...
View ArticleSOAP: Make Custom Objects Parents of Std. Objects (3 Comments)
Topic by Christopher FarmerHi,I'm trying to link a custom object to a standard object, whereby the custom object has been defined in the Object Designer as a parent of the standard object. Although...
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SOAP: Link Incident to Custom Object Parent (5 Comments)
Topic by Christopher FarmerContentHi,I'm trying to create a new incident and link it to an existing custom object, which is a parent of the incident.There is a child field property, which links an...
View ArticleAgent Declined Chat when agent did not decline chat
Topic by JaredI'm getting an "Agent Declined Chat" error from 3PQ Chat immediately following a successful chatrouted response. The agent is logged in fine. The code works fine in other sites, but not...
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Suppressing exceptions from AddIn within RightNow (1 Comment)
Topic by JaredContent There are 2 issues here. First, the attached image shows an exception that we received which looks to be a RN issue. Let me know if there is anything we can do about this, as the...
View ArticleRunAnalyticsReport doesn't work when using more than 1 Filter (2 Comments)
Topic by Walter KampContentWhen I run the function with one of the 2 report filters, everything works fine. As soon as I add the 2nd filter, exception is thrown: 500 - internal server error.Tried this...
View ArticleCreate API is not working when I invoke the soap request(using v1_2) to the...
Topic by Prabhat RanjanHi , I am trying to invoke the the soap request with this body.(Using Connector webservice to soap) to Rightnow Instance which is still refering v1.1<soapenv:Envelope...
View ArticleDesktop Integration Javascript Errors
Topic by Marv FerrerContentDoes anyone knows how to access the Developer Tools within the browser control in a workspace? I wish it's as accessible as the Inspect Element tool in Chrome and Firefox. It...
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13.2 Workspace Add-in Problems (1 Comment)
Topic by Justin YoungContentWe are in the process of upgrading from 11.11 to 13.2. We had a workspace add-in that was working perfectly in 11.11. We cloned the 11.11 site and upgraded it to 13.2. I...
View ArticleHow to get Answers by Product or Category using RightNow Service API or using...
Topic by Abhishek ShrivastavContent We need to get Answers by Product or Category using RightNow Service API or using RightNow KF Service API I found a sample in RightNow KF Service API documentation....
View ArticleCreating new opportunity from incident workspace not using custom opportunity...
Topic by ChrisGood Morning,I have been searching the RN KB and also through the forums hoping to find an answer to this issue, but have not had any luck. I am hoping that someone will be able to point...
View Article3PQ Chat Server is intermittently not seeing incoming chats (1 Comment)
Topic by JaredI've seen this on rare occasions intermittently, but yesterday it happened repeatedly for long enough to catch it. I was able to submit chats, using the same configuration which was...
View ArticleRightNow integration with SAP
Topic by ARY EPPELHello,We need to get data from SAP ERP and display it on RightNow. In particular we need to have billing and payment data, and check SAP product inventory for product abailability...
View ArticleQuery : Old and New values of a custom field
Topic by TRJContentWe are planning to use CPM to build an audit log feature, similar to Oracle triggers, wherein upon any update/delete, CPM code will capture the custom field old and new value and...
View ArticleQuestions about external application integration (2 Comments)
Topic by Yiğit DemirbaşContentHello,In our company we are using some external softwares for call management and SMS management. Now we want to fully integrate them with RightNow. RightNow Connect API...
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