Topic by Yiğit Demirbaş
Content
Hello,
In our company we are using some external softwares for call management and SMS management. Now we want to fully integrate them with RightNow. RightNow Connect API has enabled us to successfully integrate with these programs but we are looking for more automation.
What we want to do now is when we upload a table to RightNow and RightNow triggered to send a template from the transcational mailings, we also want to trigger external API commands (sending SMS for instance)
Is there any way or workaround to achieve this with RightNow Connect?
Also, Is there a way to access IList cell attributes when using a Workspace Ribbon Button from a report? If there is no way to trigger API commands when using business rules, we are thinking of a workaround using this approach.
Any idea and contribution is more than welcome.
Regards,
