Topic by jht
Does anyone know if we can make fields in an incident workspace only display the API XML data elements in the custom fields and/or custom object without writing the data to the RightNow cloud when the record is saved?
We are looking to create a view of the customer order details via order reference number in the service incident using RightNow API to receive the data elements; however, do not want the data stored in the RightNow cloud.