Help us to help you. Please read this first! (6 Comments)
Topic by RyszardContentAs the employees of the RightNow Technologies and moderators of this forum we strive to provide you with the best Customer Experience possible. However, since our resources are...
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Issue while using SOAP API .net (1 Comment)
Topic by Chirag KapilContentHi ,I am trying to use the SOAP API along with a workspace Add In but getting an error as shown the attached screen.The intent is to use the SOAP API to fetch the related...
View Articlemail template can't find systemdate()
Topic by john sheflinContentHi, I'm not sure if this is the right forum, but I can't find and remove a line from the mail template. (in file manager, mail files) I went to the default for Nov 12, but...
View ArticleCRM migration to RightNow (1 Comment)
Topic by RamNew to RN ! Hope posting on the right boardTook up a project to migrate the existing CRM to RN ! Just have a question1. The existing CRM is using LDAP for username authetication is there a...
View Articletasks.inherit
Topic by Jerry FuerstenbergContentDoes anyone have a simple way of setting tasks.inherit = 7 inside workflow or workspace? The field is unavailable in either, it doesn't get set properly when the task...
View ArticleMeet an error when invoke a SOA for Fusion integration
Topic by Eric YanContentHi guys,I am following a document about RightNow integration with Fusion CRM, when I try to sync sales account through a SOA composite named "SFAIntTCASyncComposite" which syncs...
View ArticleRN database
Topic by RamanaIn the process of migration to RN ! Have two questions1. Does RN support Oracle DB ?..2. Say if I want to retreive some specific data(order number) from DB how would I make RN fetch it...
View ArticleProcess Designer - events for custom objects
Topic by Eli BriscoeContentI'm trying to create an event handler for a custom object, but it gives me an error when trying to save the imported code: "Event Handler Content must support at least one...
View ArticleSession Authentication/RunAnalyticsReport error (3 Comments)
Topic by JaredI'm getting this error:System.ServiceModel.FaultException: Active session required. Cannot find in the security headerusing Session Authentication with RunAnalyticsReportThis is my...
View ArticleError while uploading Add-In
Topic by Sumesh ACContentHi, I am trying to upload an Add-In to RightNow, but I am getting an error message while uploading. I am attaching the screenshot of the error here. Can anyone help me...
View ArticleRightNow connection to database (5 Comments)
Topic by ronNew to RTN ! How to make RTN connect to a database and sync information from it ?..any help appriciated !!
View ArticleHow to call a workflow on clicking a button? (4 Comments)
Topic by Ketan ChaudhariHi All, We are working on integration RightNow with Siebel for Contact data.From RightNow, newly created/updated Contact data will be synched with Siebel.On a click on button,...
View ArticleWhere is the Connect Addin Framework samples? (1 Comment)
Topic by Jerry FuerstenbergI'm working on some pluggins, which refer to "Sample code" which does not exist in the documetnation. It refers me to this forum, which when searched has no such data. Anyone...
View ArticleThe file does not contain any valid add-ins (1 Comment)
Topic by Jerry FuerstenbergContentI've written an add-in, but the console will not let me upload it, giving me the "The file does not contain any valid add-ins" error. This is very confusing as I have...
View ArticleMeet an error when invoke a SOA for Fusion integration (2 Comments)
Topic by Eric YanContentHi guys,I am following a document about RightNow integration with Fusion CRM, when I try to sync sales account through a SOA composite named "SFAIntTCASyncComposite" which syncs...
View ArticleGetting invalid xml when making post call for get operation using XML API (1...
Topic by Prabhat RanjanHi, I want to get all the field with the given id in below request. <?xml version="1.0" encoding="UTF8"?> <Get xmlns="http://www.rightnow.com/objects">...
View ArticleHow to create a Account object (3 Comments)
Topic by Prabhat RanjanHi,I need some help for creating the Account Object. I want to create a account by sending the soap request to server but I think I am not giving proper input for that,So I...
View ArticleRightNow for mobile device (6 Comments)
Topic by Sumesh ACHi, Anyone know, how to access Oracle RightNow in Mobile devices. Thanks,Sumesh.
View ArticleOPA hub information required for implementing policy automation
Topic by santosh patilContentHi Need more information about OPA hubWe started implementation but OPA hub is not available.Please see attached herewith steps completed. VersionRightNow CX version Feb...
View ArticleHow to update Access Level field in Answer object through SOAP API (1 Comment)
Topic by Calvin NguyenContentHi,I have a problem updating Access Level field in Answer object through RN SOAP API. I kept getting this error "The code generated error of "response message does not...
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