Opening a workspace record in background of current workspace (2 Comments)

Topic by Jared

When we use EditWorkspaceRecord or CreateWorkspaceRecord, the new incident takes focus as it appears. If the agent is currently typing on another workspace record, their keystrokes start entering into the new one. How can we open a 2nd workspace record the way RightNow does, where it pops up in the background of the current one, and only the tab at the top is visible?

Thanks,

-Jared