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issue while deploying workspace addin (1 Comment)
Topic by Chirag KapilContentWe have created an addin that utilises the Saving event. However whenever we try to deploy this addin we get an error as :Object Reference Not set to an Instance of an...
View ArticleROQL in php connect sample (5 Comments)
Topic by DSContentI'm trying the roql sample form the documentation but all it prints is First Name: ->FirstDo you have a working example ?Code Block$roql_result_set = RNCPHP\ROQL::query( "SELECT...
View ArticleLanguage map required for multilingual support (1 Comment)
Topic by David Diamond1600I have written an add-in which has a GUI that needs to be translated for an international market. In order to provide the correct language strings for display I look at the...
View ArticleDatabase access
Topic by Ron MohammedContentHi,We have a Oracle Database which is the foundation for all our applications. Just got RTN so how could I have RTN access the DB ?..ThanksRon.Version2
View ArticleProcess Designer: Accessing Legacy Custom fields from Custom Process (2...
Topic by Anuj BehlContentHi,I am working on creating a custom process for incident which creates another related incident based on a custom field's value. The problem is that I am not able to access...
View ArticleChange call to ondemand.xml to port 443 from 80?
Topic by Samuel EllisHello,I'm working on a RightNow implementation and we are seeing a call to http://documentation.custhelp.com/euf/assets/menu/ondemand.xml on port 80 but because of firewall rules...
View ArticleUnusual DLL error when installing AddIn (5 Comments)
Topic by JaredI have an AddIn which includes several DLLs. It works fine in Developer Mode. When I ZIP it and go to install it using AddIn Manager, I get this error message:"The only DLL in the ZIP...
View ArticleDeploying Add-Ins with MSI Install (6 Comments)
Topic by JinJapanWe're using the MSI installation method (not the ClickOnce Installer). Is it still possible to deploy add-ins by uploading via the Add-In Manager? Do we need to enable Developer Access...
View ArticleRightNow connection to FTP
Topic by rajHi,We are trying to push data into RTN from a local FTP site at custom intervals any idea how this can be done ?..Appriciate any comments
View ArticleCreate API is not working when I invoke the soap request(using v1_2) to the...
Topic by Prabhat RanjanHi , I am trying to invoke the the soap request with this body.(Using Connector webservice to soap) to Rightnow Instance which is still refering v1.1<soapenv:Envelope...
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Popup requesting to link incident after chat when it is not configured to do so
Topic by JaredContent The screenshot shows that we have configured the workspace to NOT popup a request to link an incident at the end of a chat interaction. However, the agent still receives this...
View ArticleKexport utility
Topic by RightNow DevHi,Can we use kexport from CX agent desktop whithout RightNow Customer Care help? Do we have any documentation available for using it. Is it available in all versions of CX.Thanks...
View ArticleNot able to create Organization from webMethods using SOAP.
Topic by Tushar KapadiHello,I am trying to create an organization from webMethods 8.2 using SOAP but having some namespace issues.I downloaded WSDL from...
View ArticleHow to Limit number of rows displayed in a group of a report.
Topic by Alejandro CabrerizoHi, maybe i've not search good enough for this topic but im guessing its pretty easy what i need to ask, the issue is that im creating a report and im making the sum of the...
View ArticleSet contact.OrgId using Desktop Integration
Topic by Marv FerrerContentI'm trying to update a contact's organization if it's null using desktop integration. I have tried several approaches but I can't seem to update the org field. I checked the...
View ArticleJavascript API -Problem with onbeforesave()
Topic by Angeliki KanavaruHello all,I'm trying to validate the input for a custom field (the birthdate text field) using the Javascript API and the onbeforesave() function.The onbeforesave() function...
View ArticleRightNow sent a Logout Event when agent was in the middle of interaction
Topic by JaredThis is a log showing that an AddIn was in the middle of processing an interaction when RightNow sent a logout event. The console remained logged in, but our AddIn logged itself out...
View ArticleIncident RecContext doesn't get created during first incident pop of newly...
Topic by JaredThe first interaction of a newly-installed RightNow instance pops, but the incident recContext doesn't get created and this causes a problem when trying to populate incident fields. This...
View Article3PQ Chat does not pop into agent workspace, but server says it did
Topic by JaredWe're seeing an intermittent issue with the 3PQ Chat Routed method. We are very definitely using only a single client to the 3PQ API server. We send all chat pop requests from the clients...
View ArticleFound out-of-order or unrecognized node Name
Topic by Tushar KapadiHello, I am trying to create Organization in RightNow using webMethods middleware, but getting following message: RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_2 failed Found...
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