RightNow SSO (16 Comments)
Topic by Alan WilliamsIs there any developer documentation on the implementation ans use of the RightNow SAML option(s)? We have a partner who is getting various error codes and they would like to...
View ArticleSOAP API Update Method Error (5 Comments)
Topic by Bhagwan Singh MerContentHi,Iam referring this URL to test various API methods using SOAP UI client and have been successful with QueryObjects, QueryCSV, RunAnalyticsReport etc.However, now am...
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Search button for Custom Field
Topic by Muhammed AslamContentHi All,I am new to RightNow and this forum. I am trying to customize the Incident Workspace. I have added new custom field "Account Number" which has some list of values....
View ArticleAccessing Contact related to Incident using .net AddIns (1 Comment)
Topic by Chirag KapilContentIam trying to access the Contact phone number related to an Incident from incident worspace. However, am not able to find the correct interface.Here is the code snippet of...
View ArticleHow to get contact custom fields via GenericObject and CWS (1 Comment)
Topic by ftsaiContent Hi,I am trying to update some code where it gets the contact with a Generic Object. In 11.2 the Contact CustomFields was available on get. However in 12.8, you need to "specify...
View ArticleAdd button to workspace ribbon (2 Comments)
Topic by JLFolkmanWe would like to add a custom button to the workspace ribbon that when clicked will open a url. Is this possible? And is so has anyone done this?
View ArticleCannot save/create: Contact: DB API Error While performing create on Contact...
Topic by david aContentWhen creating a contact i get the error Cannot save/create: Contact: DB API ErrorWhile performing create on ContactThe error doesnt happen every time when creating a contact,...
View Articlehow to get Incident detais using queryObject in java (4 Comments)
Topic by Vikas Attavarcan any one suggest how to read Incident objects and subobject using queryObject in java
View ArticleApplication of Add-ins (1 Comment)
Topic by MengYongHi AllMay I ask anyone has experience developing add-ins? Care to share which areas, for what purposes were these add-ins developed?Thank you.MengYong
View ArticleOpenning AgentDesktop by a Link (2 Comments)
Topic by Wagner AndreContentHello, Is there a way to open the RightNow Agent Desktop by using a link (URL) from an external application?The idea is to have the Agent Desktop installed in the client...
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New Button on workspace vs New button on general reports
Topic by bryan.arndorferContent I have and add-in that has been developed to fill in some custom fields in the background. It is correctly filling in the fields and working correctly.In Nov'12 we are...
View Articlemass attachment upload (2 Comments)
Topic by john sheflinContentHi,I have hundreds of pdf files which I need to attach to contact records so clients can see a document in the CP.The trouble is 1) where is /tmp? I can't seem to find it...
View ArticleAccessing Email Header with Connect
Topic by Steffen KimHi,We are currently looking into building an Add-in to automatically put everyone who was on CC for the initial email creating the incident also on CC for all responses to the...
View ArticleCustom Processes CPHP saving new answer is sometimes slow, or hangs (11...
Topic by RobertPContentI am using custom processes for the incident_update event. Given a certain status, the php code creates a new answer object, fills in some fields, copies the incident thread...
View Articlequerying contacts by email address
Topic by James GilbertContentHi,I'm trying to retrieve a list of contact objects by the pattern of their email address, and are not aligned to an org.I have tried a few variations of the ROQL code...
View Articlehow to view SOAP envelope?
Topic by DSymmsContentUsing c#, how do I view the SOAP envelope for a request generated by RightNowSyncPortClient? With Java in Eclipse I could modify the RightNowSyncService class in the stub, but...
View ArticleSending sms using Custom process
Topic by BSContentHello,Has anyone tried sending a sms using custom process designer ? We are trying to send a sms during incident update process but are not able to get far.We have been successful...
View ArticleSystem attribute field access from workspace add-in (1 Comment)
Topic by DSFrom a workspace add-in, i can access normal custom fields. I can't seem to access system attribute type custom fields. How do i use these type of fields from my workspace add-in (without...
View ArticleHow to show incident tab on button click
Topic by Sumesh ACHi,I am new to RightNow.I have created a new tab in incident workspace, Now I want the tab to show on button click. By default when the workspace is loading, a tab will show. After...
View ArticleConnect API Update call failing to update incident's contact
Topic by James GilbertContentI am recieving the following error when I try to realign an incident from one contact to another:Invalid ID: No such Contact with ID = 694706 While processing...
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