Search button for Custom Field

Topic by Muhammed Aslam

Content

Hi All,

I am new to RightNow and this forum. I am trying to customize the Incident Workspace. I have added new custom field "Account Number" which has some list of values. I need to add a Search button near to this field, just like contact field.

My plan is to load the list of values from external Oracle database. When I click the search button it should display the list of values and i want to select one of them.

I have read following from online help:

"Some database fields and relationship items include search functionality that agents can use to find and associate records with the records being edited. When using a workspace or script, agents can access the search feature by clicking the Search button located next to the field or on the relationship item. For example, the button to open the Contact Search window from an incident workspace is located to the right of the contact field."

Please help.

Thanks,

Muhammed Aslam

Image