Topic by Steffen Kim
Hi,
We are currently looking into building an Add-in to automatically put everyone who was on CC for the initial email creating the incident also on CC for all responses to the incident. Kind like a "Reply all" feature.
We however haven't found a way to access the email header on the initial thread or the incident. So is this possible in an Add-in and where would we need to look?
Many thanks,
Steffen