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Cannot save/create: Contact: DB API Error While performing create on Contact C# (5 Comments)

February 11, 2013, 7:10 pm

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Topic by david a

Content

When creating a contact i get the error

Cannot save/create: Contact: DB API ErrorWhile performing create on Contact

The error doesnt happen every time when creating a contact, maybe its some network related error. I cant find any documentation about this error in rightnow , so i am posting here.

Same code below.

Code Block

        private long CreateUpdateNewsletterContact(Contact newContact,  string email, string firstname, string lastname, string gender, string region, string age,  string emailFormat, bool doUpdate)
        {
            // testing code
            //if (newContact.ID != null && !doUpdate) return newContact.ID.id;

            //Set the application ID in the client info header
            GenericObject go = new GenericObject();

            //Set email format  1 - text , 3 - HTML
            NamedID emailFomat = new NamedID();
            emailFomat.ID = new ID();
            emailFomat.ID.id = int.Parse( emailFormat );
            emailFomat.ID.idSpecified = true;

            newContact.MarketingSettings = new ContactMarketingSettings() { EmailFormat = emailFomat, MarketingOptIn = true , MarketingOptInSpecified = true };

            newContact.MarketingSettings.ContactLists = new NamedIDDelta[] { new NamedIDDelta() { ID = new ID() { id = 14, idSpecified = true }, Name = "20120224_Contact_list", actionSpecified = true, action = ActionEnum.add } };

            newContact.Name = new PersonName() { First = firstname, Last = lastname };
            newContact.Address = new Address() { City = region };
            NamedID emailType = new NamedID();
            emailType.ID = new ID();
            emailType.ID.id = 0;                    //0 primary ; 1 alternate email 1; 2 alternate email 2;
            emailType.Name = "Primary email";
            emailType.ID.idSpecified = true;
            newContact.Emails = new Email[] { new Email() { Address = email, AddressType = emailType, actionSpecified = true } };

            if (newContact.ID == null)
            {
                newContact.Emails[0].action = ActionEnum.add; 
            }else {
                newContact.Emails[0].action = ActionEnum.update;     
            }

            //Create generic fields
            List<GenericField> gfs = new List<GenericField>();

            
            gfs.Add(createGenericField("submitted_login", ItemsChoiceType.StringValue, DateTime.Now.ToString("yyyy/MM/dddd")));
            gfs.Add(createGenericField("con_gender", ItemsChoiceType.StringValue, gender));
            if (newContact.ID == null)
            {
              gfs.Add(createGenericField("from_edm_form", ItemsChoiceType.StringValue, PLATFORM + "_" + langTwoLetter.ToLower()));
              gfs.Add(createGenericField("media", ItemsChoiceType.StringValue, PLATFORM + "_" + langTwoLetter.ToLower()));
            }
            else
            {
              gfs.Add(createGenericField("from_edm_form", ItemsChoiceType.StringValue, " "));
            }
            gfs.Add(createGenericField("age", ItemsChoiceType.StringValue, age));
            gfs.Add(createGenericField("upload_lang", ItemsChoiceType.StringValue, langTwoLetter.ToUpper()));

            newContact.CustomFields = gfs.ToArray();


            ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
            clientInfoHeader.AppID = APP_ID;
            //Set the create processing options, allow external events and rules to execute
            RNObject[] createObjects = new RNObject[] { newContact };
            //Invoke the create operation on the RightNow server
            RightNowSyncPortClient rnService = new RightNowSyncPortClient();
            rnService.ClientCredentials.UserName.UserName = USER_NAME;
            rnService.ClientCredentials.UserName.Password = PASSWORD;

            if (newContact.ID == null)
            {
                // Send Contact
                CreateProcessingOptions createProcessingOptions = new CreateProcessingOptions();
                createProcessingOptions.SuppressExternalEvents = false;
                createProcessingOptions.SuppressRules = false;
                RNObject[] createResults;
                try
                {

                    createResults = rnService.Create(clientInfoHeader, createObjects, createProcessingOptions);
                }
                catch (Exception exc)
                {
                    LoggingAlert(email, exc.Message);
                    return 0;
                }

                //We only created a single contact, this will be at index 0 of the results
                newContact = createResults[0] as Contact;

                Contact contact2 = QueryNewsletterContactByEmail(email);

                if ((contact2 != null) && (newContact.ID.id == contact2.ID.id))
                {
                    UpdateProcessingOptions updateProcessingOptions = new UpdateProcessingOptions();
                    updateProcessingOptions.SuppressExternalEvents = false;
                    updateProcessingOptions.SuppressRules = false;
                    GenericField edm = contact2.CustomFields.First(F => F.name == "c$from_edm_form");
                    edm.DataValue = new DataValue() { Items = new string[] { " " }, ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.StringValue } };
                    createObjects = new RNObject[] { contact2 };
                    rnService.Update(clientInfoHeader, createObjects, updateProcessingOptions);
                }
            }
            else
            {
                UpdateProcessingOptions updateProcessingOptions = new UpdateProcessingOptions();
                updateProcessingOptions.SuppressExternalEvents = false;
                updateProcessingOptions.SuppressRules = false;
                rnService.Update(clientInfoHeader, createObjects, updateProcessingOptions);
            }
            return newContact.ID.id;

        }

 contact = QueryNewsletterContactByEmail(txtEmail.Text);

            if (contact == null)
            {
                contact = new Contact();
                contactID = CreateUpdateNewsletterContact(contact, hdEmail.Value, Server.HtmlDecode(hdFirstname.Value), Server.HtmlDecode(hdLastname.Value), hdGender.Value, hdRegion.Value, hdAge.Value, hdFormat.Value, true);
            }

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