Error Creating Contact/Incident using Connect for PHP
Topic by Christopher FarmerContentHi, When attempting to save a Contact using the Connect for PHP API, I receive the following error message: Error creating contact/incident - Cannot create/update:...
View ArticleChats not appearing in database after created in Customer Portal
Topic by JaredContent We have recently gotten 3PQ Chat enabled on a site. All items have been configured correctly, and double-checked, according to this...
View ArticleRight Now Integration with Siebel (via Webservices) (3 Comments)
Topic by Angeliki KanavaruHello!We have an integration scenario where there should be created an add-in button to a custom contact workspace, which when clicked should call a Visual studio app that...
View ArticleChatEndpoint.ChatRouted returns "Invalid agent ID" even when agentID is valid
Topic by JaredThe 3PQ method call ChatEndpoint.ChatRouted is returning with an error "Invalid agent ID."The Agent Id, and ChatId are correct.I saw this once before earlier in the week, and without...
View ArticleAdd new/existing contact to 'contact list'.
Topic by Bishnu PaudelContentHi all,I am trying to build a user registration from . After complementing this form, a new user is created if the entered email address was not found in the system using...
View ArticleCommunicating between Add-Ins (2 Comments)
Topic by Darsen PrasadContentHi guys,I am working on a custom CTI integration. I have a requirment but not able figure out a solution for that.Integrated CTI functionality as Status Bar Add-In ( From...
View ArticleHow to get case attachments using a ODBC.
Topic by Edwin RamirezHelloIn this moment I'm involved in a project to dowload the case's attachments.I would like to know what's the best way to do that. I just only have is a ODBC conexion to the...
View ArticleSession Authentication for UQ access to 3PQ API from agent desktop (2 Comments)
Topic by JaredWe pop the 3PQ chat from within the agent desktop, so each desktop uses the ChatRouted method of the 3PQ API, in addition to normal SOAP API access.Session authentication works for normal...
View ArticleUnable to access web Service (2 Comments)
Topic by Prerna ShrivastavaHi All,I am using Connect Web services for SOAP.Though I am able to access SOAP web services repository for our Oracle RightNow Instance...
View Articlethe file does not contain any valid add-ins (6 Comments)
Topic by MariaHello All!!I'm deveopment my first add in .NET application.I follow all steps from file: connect_addin_framework_getting_started_guide.pdf But, in the last step, when I try to add the...
View ArticleUnable to upload Add-In in RN CX. (1 Comment)
Topic by Shreyas PandhariContentHi,I am unable to upload an Add-In in Add-In Manager. A message "The file does not contain any valid addi-in" appears when I try to do so.I check for the spaces in...
View ArticleRightNow External Events
Topic by Darsen PrasadContentHi, I came to know that RightNow external events feature will be deprecated by 2014. And the process designer is the replacement for that.On going through the training...
View Articleselect mobile and home phone query
Topic by john sheflinContentHi, I'm trying to return both mobile and home phones.I can get home, but not both.ideas? thanksVersionnov 12Code Block$roql_result_set = RNCPHP\ROQL::query( "SELECT...
View ArticlePassing SAML SSO token from RN desktop to third party vendor (2 Comments)
Topic by Henry TranContent Hi,I'm new to RN. I'm looking for information on how to generate and pass a SAML token from RN Agent workspace to any 3rd party vendor. The documentation only mentions...
View ArticleHow to add billing address to an organization using SOAP API?
Topic by DanHi, I have a basic question. How can I add billing address to an organization using SOAP API? I'm not familiar with the named ID stuff. Can someone help? Thanks. I'm using WCF, but Java...
View ArticleError Creating Contact/Incident using Connect for PHP (3 Comments)
Topic by Christopher FarmerContentHi, When attempting to save a Contact using the Connect for PHP API, I receive the following error message: Error creating contact/incident - Cannot create/update:...
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Navigation to the webpage was canceled
Topic by JaredContentHere is an intermittent issue, within the RightNow “Engagement” section of the application. The window sometimes shows a navigation error "Navigation to the webpage was canceled"...
View ArticleSOAP connection via tunnel server possibilities (4 Comments)
Topic by GauravContentWe can't connect to RightNow end point directly (via http or https) from our development & production environment. We have an intermediate server which listens SOAP requests...
View ArticleQueryObjects: ROQL - Non-existant column error (1 Comment)
Topic by GauravHi,I'm trying to call QueryObjects function & pass below query:SELECT Incident.PrimaryContact.ParentContact FROM Incident WHERE Incident.PrimaryContact.ParentContact =...
View ArticleConnect from external site using PHP (4 Comments)
Topic by Thositha RanawakeHi - I'm pretty new to RighNow. Actually just born to RightNow world :) I'm reading the documentation for PHP at the moment.My requirment is to pull support documents to and...
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