Chats not appearing in database after created in Customer Portal

Topic by Jared

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We have recently gotten 3PQ Chat enabled on a site. All items have been configured correctly, and double-checked, according to this document:

http://documentation.custhelp.com/euf/assets/devdocs/february2011/developer/Chat_Third_Party_Queue_API/Content/Third%20Party%20Queue%20API/Administration/administration.htm

When Chats are created in the customer portal, they are not seen by the 3PQ Chat API listeners, nor anywhere else in the site; if I pull up the All Chats report, there are no chats. There are no errors, and the incoming chat request UI appears correct in all respects. Just no chat actually in the system.

Where do we look for information on resolving this issue?

Thanks.

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