Topic by Darsen Prasad
Content
Hi guys,
I am working on a custom CTI integration. I have a requirment but not able figure out a solution for that.
- Integrated CTI functionality as Status Bar Add-In ( From there I opens a contact workflow )
- When I reaches the Incident workspace, I have a new Ribbon button Add-In.
- On clicking that button I need to check whether the call is still active / not. This information is available in status bar Add-In
How can I get the information from Status Bar AddIn in the Ribbon button AddIn in the Incident Workspace ?
Thanks,
Darz