Guided Assistance - Add-in (2 Comments)
Topic by SalvatoreHello,we would like to export our "Guided Assistance" guides to an Excel spreadsheet (to facilitate the translation process) by implementing a Console add-in. Does the current Add-in...
View Articlepoor performing query - blocked (5 Comments)
Topic by RadagastFirst - I want to thank all of you who have reponded to my posts over the last week. Your comments have allowed me to make some good progress. Quick question here- I am pulling...
View ArticleTrying to get list of items in Menu custom Object (1 Comment)
Topic by bluephlameFrom reading i have found that the below is the way to get all menu items associated with a custom field on the organization object.however it is returning an errorUncaught exception...
View ArticleIs it possible to run an Ajax script within the "onbeforesave" and "onsave"...
Topic by Marv FerrerIs it possible to run an Ajax script within the "onbeforesave" and "onsave" events? I'm trying to do...
View ArticleROQL : QueryObjects result on Organization object renders a NULL value for...
Topic by Alan MengContentHi,I have written the following C# (WCF) code to query Organization. The results return the correct organization record queried using the ID. But the Organization's...
View ArticleImplementing a Approval Process for Opportunities
Topic by Anuj BehlContentHi,I am trying to implement a approval process flow when a opportunity is created.My requirement is like if forcasted value of opportunity is less than $100k then it should be...
View ArticleClik here to view.
Loading an assembly in Add-In
Topic by Darsen PrasadContentHi,I created a multi-select combobox control and refered the DLL of that project into the Workspace Addin. I am not getting any build error. But when running the...
View ArticleQuery a Custom Object using Generic Object - Getting Exception Fault
Topic by Val ClarkContentHi,I am trying to query a custom table "Master_Programs" in my namespace of Market_Tags. The code worked fine until we upgraded to the November 2012 version. Now when I run...
View ArticleRight Now Integration with Siebel (via Webservices) (1 Comment)
Topic by Angeliki KanavaruHello!We have an integration scenario where there should be created an add-in button to a custom contact workspace, which when clicked should call a Visual studio app that...
View ArticleHow to call Incident system attribute in ROQL select statement (1 Comment)
Topic by KS LeeContentHi,I have created a system attribute in Incident object, with name: RelatedIncident and Package: seminar, Parent Object:RN.Incident, parent field: i_id, and child field:...
View ArticleROQL syntax (1 Comment)
Topic by David LeeContentHi,I need some help to correct the syntax below: $roql_result = RNCPHP\ROQL::query("SELECT ID from incident where Incident.CustomFields.ASEF.RelatedIncident =...
View ArticleClik here to view.
Multi-Select field in Workspace.
Topic by Darsen PrasadContentHi I need to create a field in workspace which will be of kind Menu. But the requirment is to have a multi-select dropdown for the menu field.Currently I am using a...
View ArticleHow to establish connectivity between RightNow and .Net... (2 Comments)
Topic by Ketan ChaudhariWe tried establishing the connectivity between RightNow and .Net Middleware through the following link which is present in RN...
View ArticleRightNow CTI enablement (1 Comment)
Topic by Sumesh ACHi, Can anyone help me on CTI enablement in RightNow. I want to know more about CTI in RightNow.Thanks,Sumesh.
View ArticleManaging only a partial set of incoming chats with 3PQ Chat API (1 Comment)
Topic by JaredContent We've been developing in an environment where all chats are being routed through the 3PQ Chat API. We are preparing to deploy to a customer where only some of the incoming chats...
View ArticleSOAP connection via tunnel server possibilities (1 Comment)
Topic by Gaurav SrivastavaContentWe can't connect to RightNow end point directly (via http or https) from our development & production environment. We have an intermediate server which listens SOAP...
View ArticleHelp required in learning (1 Comment)
Topic by PREM KRISHNANHi,I'm trying learn RightNow CX from the help/documentation pages. Can anyone help me in finding a case study or customer requirement that I can try to implement. This will help...
View ArticleConnect for PHP - Can't see elements of an answer's Products array (3 Comments)
Topic by kahelfrichContentI'm stumped. I am trying to do some work with access control based on the products associated to an answer.I'm on a clone of the answers/detail page, and I added some code to...
View ArticleAccess Work-space from Status bar Add-In (6 Comments)
Topic by Darsen PrasadContent Requirement: From RightNow Status bar Add-Ins we need to open a contact workspace and fire a Named Event trigger.Issue: We are able to open the contact workspace using the...
View ArticleSpecify permissions required for UQ account in 3PQ Chat
Topic by JaredContentIn internal development, we typically create an Admin-level account for UQ, and have no problems authenticating.For a production site, we'd like to use the least permissions...
View Article