Topic by Radagast
First - I want to thank all of you who have reponded to my posts over the last week. Your comments have allowed me to make some good progress.
Quick question here- I am pulling attachment data, month by month from Rightnow to satisfy some auditing (meaing I am only running a month at a time - about 500 rows tops). I first run a query (Web Services for Soap) to grab only the incidents that have attachments for a date range.
Everything good, then all of a sudden I begin getting "poor performing query - blocked" on my first query which only pulls the ref number and has a where clause of not null for the attachment id and the month date range.
Is this something that maybe the Rightnow admin put into place because they saw a hit in performance or is this something that an automated Rightnow process detected? I ask this because I was able to run the same query a few times before with the same selection criteria. Could this be based on my login?