Retrieving Custom Fields Meta Data using WSDL
Topic by Christopher FarmerHi,I'm trying to retrieve meta data about custom fields attached to standard objects using the WSDL API, but I can't seem to work out how to do it. I've found the...
View ArticleCloud Monitor: Twitter search error (1 Comment)
Topic by Luis MeloHi all,I've configured the application to be able to use Cloud Monitor. Then I navigated to the Cloud Monitor and created a search for Twitter. When I tried to execute that search the...
View ArticleSOAP - handling special characters (2 Comments)
Topic by HansHi There,We have an issue with special characters that are not handled correctly by the SOAP interface, for example the euro sign or other special characters. Also, in some cases...
View ArticleHi Team, We are facing issue while importing the WSDL file into SOAP UI...
Topic by TRJVersion12.8Code Block<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v1="urn:messages.ws.rightnow.com/v1_2"...
View ArticleFetching Organization Contacts [.NET Add-Ins] (2 Comments)
Topic by Darsen PrasadContentHi,I am working on .NET Add-ins on Incident workspace.My requirement is like with incident.OrgId i need to fetch all the Contacts in that Organization.I refered the...
View ArticleChange Incident Thread EntryType (1 Comment)
Topic by Scott BradyContentI am using C# and the soap api to insert an incident.Is it possible to change the set the incident entry type to something other that the default. "Private...
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set contacts.ma_opt_in to null in Connect or in business rules (1 Comment)
Topic by Josh PalmeriContentI am trying to set contacts.ma_opt_in (Global Opt-in) to 'No Value' using SOAP API. The alternative was to define a business rule in CX that would accomplish this but I...
View ArticleUser/ Contact Authentication (3 Comments)
Topic by Darsen PrasadContentHi folks,I am creating a small mobile application (Iphone) to connect to Rightnow Cloud Service.I need to authenticate the user (Contact) before viewing the status of the...
View ArticleAccess ID of a newly created custom object from within a browser control...
Topic by Mark Fowkes3168ContentI am using the RightNow Connect Desktop Integration (Javascript) to save some data to a custom object inside a browser control in a workspace in the console. The code...
View ArticleConnect PHP and File Attachment... Please Help ... MY LAST DAY (16 Comments)
Topic by Patricia HarvathContentHi,This is my last day and I want to fix this before I go...Error when attaching file.'File path is not in temporary directory'Where is the tmp file? THANKS!!Versionmay...
View ArticleRetrieving 1 years worth of file attachment data (3 Comments)
Topic by Jeff ConklinI have a request to pull file attachment data associated with incidents for the year 2012. We are running CX Feb 2011 SP4 version. What are my options for pulling attachments?...
View ArticleRenewing our SSL Certificate (2 Comments)
Topic by Win WorrallWe are using the RightNow.AddIns.AddInViews.DLL to create Add-Ins for RightNow. We are renewing our SSL certificate for RightNow since it is expiring soon. Our old developer left...
View ArticleRNT and Biztalk (2 Comments)
Topic by donald cope Trying to make an add-in to hit Biztalk as an interface to our SAP data. I can make the addin button and put it on my page properly, Having problems making it connect. Using...
View ArticleSOAP connection via http-proxy possibilities (1 Comment)
Topic by Walter KampContentWe can't connect directly to the RightNow SOAP url via HTTPS. All public connections are blocked. Instead of this we're using a (Vordel) firewall (an internal URL over HTTP...
View ArticleGetting NamedId names for custom fields
Topic by Artyom FedorychakContentHello,As we know, by default, names are not returned for NamedId fields (be it a standard field or a custom one). One can use fetchAllNames processing option to get...
View ArticleWSDL.exe Usage (2 Comments)
Topic by RadagastContent I am using Connect Web services for Soap and creating code in Visual Studio.net 2008. Chris Omland had a wonderful video how to do this a couple of years back but I can't...
View ArticleConnect Web Services - clientInfoHeader.AppID (1 Comment)
Topic by Radagast As mentioned before I had all this working but I have apparently forgotten much! For the clientInfoHeader.AppID... when I am creating a ClientInfoHeader instance and I set the AppID...
View ArticleSiebel to RightNow Integration (6 Comments)
Topic by Hariram Dayanand Hi All, I am looking for a few docs which explains about integrating SIEBEL and RIGHTNOW.It would be great if you would suggest some links, videos or Docs. Thanks,Hari
View Articleusing date ranges in ROQL where clause (1 Comment)
Topic by RadagastI am trying to pull a range of incidents in ROQL based on the creation date and I am not sure of the syntax. So if I wanted to look at incidents from January through december of 2012...
View ArticleAuditing of records in RightNow and adding a chat to customer webpage
Topic by Shreyas PandhariHi, I have two queries, I'ld appreciate if you could help : 1. Does RightNow provide auditing of records. For example, if a record is updated multiple times, can we find out...
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