Unable to use AbuseDetection::check() in CPM
Topic by JustinContentI am unable to create a contact in my CPM. I reviewed the Info logs and found the error: 'Cannot create/update: Abusable functions are locked for Contact'. I googled the error...
View ArticleProcess Designer - Sending Email
Topic by EnzoContentI would like to send an email when updating a custom object field value (in case the value is above a threshold a notification should be sent via email). The idea is to use the...
View ArticleHow to add a note to a custom object by using soap?
Topic by Walter KampContentHi,We created a custom object in the object designer and checked the Notes checkbox as predefined field to have to possibility to add notes to this custom object.Now, we want...
View ArticleGet custom attribute value through the PHP API.
Topic by Ludovic LOPESHi everyone.Anyone can tell me how I can get the value stored on a custom attribute through the connect php api.I have a custom object with a relashionship to the standard object...
View ArticleGet Remote File
Topic by JustinContentI am attempting to get the content of a remote file (by URL) in a custom model, base64 encode it, and add it to the FileAttachmentArray for my custom object, but I am unable to do...
View ArticleRecieving Error when trying to consume Rightnow wsdl (2 Comments)
Topic by Harshad DaniContenthello,I am new in Rightnow, i just trying to consume wsdl at ecllipse. But when i am going through conversion then Build is failingI have took following steps:1. create a...
View ArticleForce Password Change Not working
Topic by Anusha BhujunContentHello...I have developed an ASP.NET application to reset RightNow account password. This works, however when the user logs in using the given password, he is not given the...
View ArticleSOAP Envelope
Topic by Anusha Bhujun Hello,Can someone please advise how to retrieve a SOAP envelope for the ASP.NET application that I have developed using Fiddler or suggest any other way to do this? Kind...
View ArticleJust geting connected to to Rightnow using SOAP (2 Comments)
Topic by RadagastHello all,Trying to get connected to my instance using SOAP as outlined in the docAdded the service reference, tied in the url...
View ArticleRightNow SSO (17 Comments)
Topic by Alan WilliamsIs there any developer documentation on the implementation ans use of the RightNow SAML option(s)? We have a partner who is getting various error codes and they would like to...
View ArticleImport incidents answers (6 Comments)
Topic by Rodolfo NoviskiHello, I am trying to import events from another system to the RightNow but I can not put the incident to their respective iterations and answers. Could anyone help me how to do...
View ArticleMultiple interface and WSDL (2 Comments)
Topic by Anson WangI have more than one interface and each interface there is a WSDL document.I find in the WSDL document, it indicates the URL like:<xs:import...
View ArticleHow do I ignore null/invalid values in a SOAP request (1 Comment)
Topic by Bipin MittalContentHi All,I am making a SOAP request to create an Incident and pass the product ID to be associated as below:<q1:Product><ID id='$prodID'...
View ArticleRestricting Answer access to different users (4 Comments)
Topic by Sumesh ACHello All, I have two different Contacts and each each contact is assigned to an Organization. Now I want to make an answer accessible only to one Contact and the other contact...
View ArticleRightNow Wsdl webservices related to File attachments
Topic by Narendra MuttineniHi,i am working on RightNow web services to integrate with another ServiceNow cloud service using soapui4.0. I want to Update Incident with nothing as attachment in...
View ArticleChange account for Connect on Customer Portal (5 Comments)
Topic by Bastiaan van der KooijContentHello,I created functionality that allows external people to add a thread to an incident without logging in. However the Thread always indicates that the update is...
View ArticleROQL: Need help writing a Query (1 Comment)
Topic by Bipin MittalContentHi,I need to fetch all the Threads.ID from the incident. But, if there are private notes, then I need to fetch only those Threads.ID which has Threads.Channel=4(Fax).So, I...
View ArticleExposing File Attachment URL (31 Comments)
Topic by Pathaksa TongpitakContentI'm trying to fetch the File Attachment URL of a Contact but it returns an empty value.However I do get a value when I fetch the ID.Am I missing something?Code...
View ArticleHow to fetch the File Attachment using Custom process ?
Topic by Narendra MuttineniHi, I am writing the custom process using process designer to integrate with the external system. The custom process will trigger after update the incident. I am able to...
View ArticleIs there a way get logged in account? (2 Comments)
Topic by Yanhe WuContentI need to get logged in agent account and pass the agent name in a URL to other system, Is there a way i can do that?VersionMay 2014
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