Does RightNow support REST Services? (4 Comments)
Topic by Bipin MittalContentHi All,We need to integrate RightNow with a system that only support REST Services. Any suggestions here?Thanks,BipinVersionFeb'14
View ArticleAny tips for succesfull CORS implementation ?
Topic by Iain McKayI'm trying to investigate and implement both a REST service (and hitting problems even when using 3rd party libraries such as "codeigniter-restserver" due to the differences in the...
View ArticleSales Cloud Integration (2 Comments)
Topic by Verena KoopmannHi,i would like to integrate individual functions (Service Requests) from Right Now in the Sales CloudHow and where can I find any relevant documentation or an WSDL-File for...
View ArticleBasicCreate.cs - How to add customer thread (1 Comment)
Topic by Anson Wangin the BasicCreate.cs: //Populate the subject field on the Incident object newIncident.Subject = "This is a newly created incident";When I create a incident using SOAPit shows how to...
View ArticleIs there any way to record the assigned account when the incident is being...
Topic by Anson Wang Is there any way to record the assigned account when the incident is being escalatedI want to record the info of the incident's assigned account when it is escalated. In the report,...
View ArticleHelp me for Simple Organization Creation using Jdeveloper
Topic by Harshad DaniContentHello,I am using Jdeveloper for Rightnow web services. I have just consumed web service and generated proxy classes.But after providing credentials as specified in generated...
View ArticleRegister for Webinar: Data Access with Oracle Service Cloud and Progress...
Topic by Stephanie KalevaHave a question? Ask the Oracle Service Cloud experts.On behalf of the Oracle Service Cloud development team, I'd like to invite you to participate in the following webinar. On...
View ArticleRetrieving 1 years worth of file attachment data (7 Comments)
Topic by RadagastI have a request to pull file attachment data associated with incidents for the year 2012. We are running CX Feb 2011 SP4 version. What are my options for pulling attachments? Can I...
View ArticleAccess to survey information in a web service (1 Comment)
Topic by Ivan LouContentHello,I'm trying to create an add-in (panel context add-in) showing information related to a user (his incendences and survey scores during the day)The problem is that when I...
View ArticleChange account for Connect on Customer Portal (7 Comments)
Topic by Bastiaan van der KooijContentHello,I created functionality that allows external people to add a thread to an incident without logging in. However the Thread always indicates that the update is...
View ArticleHow to use profiles for SOAP API security? (newbie)
Topic by Diana HillockContentHi, I am a newbie to SOAP API. I am trying to find out if profiles can be used to limit access to global customer and incident data via the SOAP API. -or- Can anyone using...
View ArticleUpdates from RightNow to external System (1 Comment)
Topic by Bipin MittalContentHi All,I am stuck with the below requirement. Any idea on how to achieve this would be really appreciated. Thanks!Incidents are created in RightNow from external system...
View ArticleHow to fetch the File Attachment using Custom process ? (1 Comment)
Topic by Narendra MuttineniHi, I am writing the custom process using process designer to integrate with the external system. The custom process will trigger after update the incident. I am able to...
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GetFileData not working (1 Comment)
Topic by Bipin MittalContentHi,I am trying to use GetFileData to retrieve the file attachments from RightNow. I am using the sample code as given in the documentation but I am getting an error, "Object...
View ArticleGetting "Data element in the Message is NULL" error from _service.getFileData
Topic by Murugesan MuthusamyI'm retrieving incident file attachments usingDataHandler fileData = _service.getFileData(incident,fileAttachmentList[i].getID(), true,clientInfoHeader);But getting error...
View ArticleCreating incident in Connect PHP (2 Comments)
Topic by LornaHi,We found that incidents that are created via Connect PHP do not seem to go through the incident business rules at all. We have even created a catch all rule without conditions under...
View ArticleError message when running RunAnalyticsReports (1 Comment)
Topic by RadagastI get the following when running RunAnalyticsReports. I have run this before but apparently there was less data for the particular day. Any thoughts?...
View ArticleMoving Application that uses Connect Data Services to production
Topic by RadagastI have some general questions about moving an application that is using Connect Data Services from my dev environment to a production Server.This application was created in .net.Within...
View ArticleError changing the service reference (wsdl) in .net (1 Comment)
Topic by RadagastContentI created a console application in .net pointing to a development instance of Rightnow. I now need to point to the production site. Instead of deleting the service reference I...
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ROQL Inner Join
Topic by JustinContentI am attempting to inner join from a custom object to the contact table and am getting an error "too many source tables in query". I am able to get all of the data I need using...
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