Topic by Bastiaan van der Kooij
Content
Hello,
I created functionality that allows external people to add a thread to an incident without logging in. However the Thread always indicates that the update is done by the customer and also the Audit log says the customer updated the incident.
I figured this was since Connect on Customer Portal automatically assumes the customer is the one updating the incident. So I created a new Staff Account with a descriptive name, so that the thread and the audit log show the staff account instead of the customer.
Now I need to log in this staff account for all the connect actions that are happening in my custom model. However I never had to log in for ConnectPHP on Customer Portal. I tried to add 'initConnectAPI('Login', 'Password');', but it does not seem to override and show the account name in the thread and audit log.
How can I do this?
thanks,
Bastiaan