Get DropDown box value in workspace addin
Topic by Vivek GoelContentHi, I need to fetch any dropdown box value for standad and custom object. For eg. there is a field category in incident. I need to fetch value(name not id) of the category set...
View ArticleStandard field values not getting Saved from Old Contact to New Contact in...
Topic by Deepthi SureshHi,I have a scenario where in the old contact details need to be copied into the newly created contact in CPM.When i am trying to the same the values get assigned but not getting...
View ArticleCall web service using .NET to fetch information and display data in RightNow...
Topic by Sumesh ACHello All, I am trying to call a web service where I have some contact information. I want to fetch those Contact information using web service in .NET.Can anyone help me on this?...
View ArticleGet Custom Field Value with CPHP (1 Comment)
Topic by Emanuele RossoContentHello Everyone,I must create a new contact when user creates a new organization. I set value of custom field "street" in contact with value of custom field "street" in...
View ArticleNewlines are not being preserved when displayed in .NET
Topic by Bryan ScarboroughContentHello, I have written code that pulls incident data and displays it in a browser, however the new lines from the incident are not being preserved when displayed in the...
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I want to remove restriction or required from contact control in my incident...
Topic by Renish AnkolaContentHi All,Can anybody guide us to me for removing this required field from my contact in my incident workspace.And above in my ribbon tab it is disable so i can't remove from...
View ArticleSelf Service for Facebook: Rightnow Configuration (3 Comments)
Topic by Pavitra JayaramanHi All,The following are the configurations i followed as mentioned in the link : http://rightnowcx.wordpress.com/2013/07/16/self-service-for-facebook-configuration/The...
View ArticleGet field length objects
Topic by Toby VersteegContentHi, Does anyone know how to obtain the field length of a common object, custom object or custom field with Connect API? I have tried to get the meta data of an object but...
View ArticleLocal part cannot be "null" when creating a QName (1 Comment)
Topic by mattsContent Hi, I'm trying to follow the quick start guide for using the wsdl service with java from...
View ArticleSOAP API Answers results are different from RN custhelp results.
Topic by Phil Paris1. The query a. We are using this query. "SELECT Answer FROM Answer LIMIT {0} OFFSET {1};"; b. Essentially, after a few loops, this queries all the Answers for the...
View ArticleServer Config Property in Status bar addin
Topic by Priya GopalI am not able to access the Server Config Property in Statusbar addin. If I specify the properties, the addin text doesnt appear and ServerConfig Properties are not called.
View ArticleAccess Denied (3 Comments)
Topic by priyanka jaiswalContentI am using Connect Web Service : Java . Tried using the sample code which was given . But I am getting access denied when I run the code import java.io.PrintWriter;...
View ArticleChaining using QueryCSV (9 Comments)
Topic by Bipin MittalContentHi All,I am trying to achieve a scenario, where I create an Incident and have to return the Incident.ReferenceNumber. I want to achieve this using Chaining.I was able to...
View ArticleSOAP API call returns Fault "Timestamp should not be in the message" (1 Comment)
Topic by Lucy LiuHi,We are working on integrating EBS with RightNow. From EBS workflow, an event driven subscription will invoke SOAP web service call to RightNow server upon the raise of EBS business...
View ArticleLook Up and Reset Contact Password - SOAP API (3 Comments)
Topic by Carl BramblettContentHi,Can anyone recommend a good example of looking up a contact via their username and then resetting their password to a particular string? I know there is an example in...
View Article"ORA-03134: Connections to this server version are no longer supported." (1...
Topic by Peter ScottI am trying to understand why the same C# Oracle access code works under VS2010 environment but not under IIS.I am building a web service to access Oracle 9.2 database on the remote...
View Articlelooking for interface name
Topic by Enzo UrbinatiContentI would like to store on each new record (contact, organization, CO, etc.) the interface name used by the agent.So I am thinking to use an object event handler (process...
View ArticleProcess Designer - Editing / Testing / Debugging / Deploying workflow (3...
Topic by RobertPContentI'm trying to figure out the basic workflow for Editing / Testing / Deploying custom processes in the Process Designer. I see that I can click on the external event and see the...
View ArticleOk / Cancel Button instead Save / Save and Close in Ribbon (1 Comment)
Topic by Emanuele RossoContentHi,I have a problem in contact workspace. When I create a new contact from CX button at the top of the console, in contact workspace I see Save and Save and Close buttons;...
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Unable to use RightNow\Utils\Config in CPM (2 Comments)
Topic by JustinContentI am attempting to get the value of a config setting in a custom process model, and am getting the following error: VersionMay 2014 SP3Code Blockuse \RightNow\Connect\v1_2 as...
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