Using php curl in Custom process (9 Comments)
Topic by Srilatha CKHi All,I have a requirement where once an incident is solved. I need to send the incident details to external third party system SOAP based webservice call.I was trying to use PHP...
View ArticleIntegration of OPM Cloud Edition Tool and RN Desktop (1 Comment)
Topic by Sameer BariHi, I am trying to use OPA Cloud with RN desktop to update a custom entity field based on some trigger like button click, and not through interviews. I need to implement the OPA...
View ArticleSOAP API Field Mapping (Update, Create) to RightNow Incident Fields? (13...
Topic by Rick KastrubaHi All,Has anybody worked with the SOAP API to develop SOAP code that updates specific fields within a RightNOW Incident? We are currently doing these updates via XML but due to...
View ArticleHow to add a new extension to an existing RightNow interface (1 Comment)
Topic by AkshayContentHi,I am new to RightNow and was wondering how to add my custom SOAP API to RightNow. Would this be through the process designer option or is there a any other way to integrate my...
View ArticleWhat IE version is the Browser Control in RN workspace? (5 Comments)
Topic by Henry TranContentHi, Anyone know what IE version is used in the browser control in the workspace? It seems to be IE 7 to me because I'm using it to consume an external site and the behaviour...
View ArticleImport incidents answers
Topic by Rodolfo NoviskiHello, I am trying to import events from another system to the RightNow but I can not put the incident to their respective iterations and answers. Could anyone help me how to do...
View ArticleService Cloud (Rightnow) Integrations (3 Comments)
Topic by Pavitra JayaramanHi All,In our project, Service cloud has to be integrated with the following applications 1) Service Cloud (Rightnow) integration with Google: When a customer searches for a...
View ArticleDisabling Chat Requests
Topic by Ciarán McGowanHi, Is it possible to disable/turn off chats for short periods so it won't affect existing chat sessions/queues? I have a client who wants the ability to disable all future...
View ArticleEmail Notification from customized field (1 Comment)
Topic by Andri GunawanHi All,I need to send an email notification from Customized field on incident. As I know email notification can be done by business rule and I tried to setup a business rule but...
View ArticleRunAnalyticsReport custom delimiter error
Topic by Andrew HemmingsContentHello,I am attempting to use the API to run a report with multiple fields returned, some of which contain free text entered by end-users. Since users can enter commas and...
View ArticleInformation processing from a mail (1 Comment)
Topic by Guillaume BORDESContentHello,I would like to have an information about automatic mail processing on RightNow.Is it possible to use a predefined format for email to insert information directly...
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Stuck on Generic Object (1 Comment)
Topic by Martijn CoenenContentHello people,I'm a bit stuck I'm afraid. I'm updating a custom field (c$kvknummer), getting a good response as in 'ok' but when looking at RightNow, I only see an empty...
View ArticleStandard Response Time for SOAP APIs
Topic by Bipin MittalContentHi,I was wondering if we have any published performance benchmark defined for RightNow SOAP service APIs. We have a project where, in a single call form external system to...
View ArticleGet back the RecordContext from Closing Event.
Topic by Mai Chi TrungHi I need to open many WorkspaceRecords in my Statusbar Plugin and then, when each of them are Closing, I need to do some cleanup. The first part is easy for me. I just call...
View ArticleSOA cloud adapter for rightnow
Topic by Rahul Sharmahi! Does anyone has any information whether a soa adapter for rightnow exist? I am hearing that one has been released but not able to find any in information. Thanks!! Rahul
View ArticleNeed to get Category Name rather than ID for the incident
Topic by Vivek GoelContentI need to fetch the Category name rather than ID for the incident in the workspace addin. sample code is also given here. please help.Regards,VivekVersionFeb 2014Code...
View ArticleCalling an External Web service through a Custom Process (1 Comment)
Topic by Robert NorthContentHello,Can anybody advise what is the best practice for calling an External Web Service through a Custom Process?I have read the following post,...
View ArticleUsing QueryCSV in Batch (2 Comments)
Topic by Bipin MittalContentHi,I am trying to run multiple queries at one single SOAP call. Hence, I planned to use Batching. But, I am not able to achieve it successfully. Has anyone done this before...
View ArticleGet Date Field using SOAP (2 Comments)
Topic by Vivek GoelContentDate value is coming less than the exact value in rightnow when fetching using ROQL in .Net. Please let me know how can i convert it into exact value as it is coming as...
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Unable to connect from Oracle Tap to Rightnow instance
Topic by nijee eapenContentHII am trying to connect to connect to Oracle Rightnow (Aug 2014 release) instance from Oracle Tap (on iPhone4).I am able to login through Oracle Tap to the RightNow...
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