Topic by Pavitra Jayaraman
Hi All,
In our project, Service cloud has to be integrated with the following applications
1) Service Cloud (Rightnow) integration with Google: When a customer searches for a article in google, google must present Rightnow Knowledge base articles. I searched in community for some information regarding these integrations couldn't find any. Would be really helpful if you can throw some light on this integration
2) Service Cloud (Rightnow) integration with Oracle Fusion Sales Cloud : Contact role from Fusion sales cloud changed in Rightnow and vice versa.Searched in the Rightnow Community for the same, i found this link : http://communities.rightnow.com/posts/94724eb066. I wasnt able to open this link on account of permission restrictions.
Request you to help me with permissions
3) Service Cloud (Rightnow) integration with Oracle Marketing Sales Cloud : Any notes or information regarding this would be really helpful.
Thanks
Pavitra