getting an error while trying to connect through nusoap_client
Topic by Shreyas PandhariContentHi,I am getting an error while trying to connect through nusoap_client. Error is:---------------------------Test Error---------------------------Fatal PHP error on line...
View ArticleUpdating name of "RightNow Connect" forum board to "Connect Data Services"
Topic by eleepHi there,As you may have noticed, we have been working on some taxonomy updates within the Oracle Service Cloud Community. One of these changes includes updating this forum board from...
View ArticleNeed help on ROQL (8 Comments)
Topic by Tielin XuContentHi team,I got message when I executed a very simple query by using QueryCSV method:SELECT Incident FROM Incident WHERE Incident.ReferenceNumber = 1513407The error message:...
View ArticleMail Message Body CPM
Topic by WouterContentHi,I am starting to work with Custom Process Models since I'd like to read out the body of an incoming mail message and populate a few fields in the incidents table with the data...
View ArticleUsing Marketing mail with new Mail API (1 Comment)
Topic by Bastiaan van der KooijHello,exited about the new Mail API, to finally allow for sending to multiple contacts and cc, bcc. However when browsing through the documentation, it seems there is now...
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Can't save an account created through script, when the console is open (1...
Topic by Amala VijayanContentI have created a custom script to create Account through a form as well as through uploading csv file.I am getting an error message while going through these steps:...
View ArticleUsing php curl in Custom process (1 Comment)
Topic by Srilatha CKHi All,I have a requirement where once an incident is solved. I need to send the incident details to external third party system SOAP based webservice call.I was trying to use PHP...
View ArticleFileAttachment on new Incident creation (PHP SOAP) (2 Comments)
Topic by Martijn CoenenContentHello dear colleagues,For one of our customers we are using the Connect Web Services SOAP API to connect his 'remote' site to create new incidents in RN. We build our soap...
View ArticleHow to get Thread.thread_id while adding threads to an incident (8 Comments)
Topic by Bipin MittalContentHi All,I am working on a POC where I am supposed to accept an array of notes and add all, one by one to the Private Note of an Incident. I am able to do it just fine. What I...
View ArticleHow to access profile permission through custom script? (2 Comments)
Topic by Amala VijayanHi,I want to create an account through custom script,but there exist a condition like an already existing account who has certain profile permissions only can create that...
View ArticleCPHP Create new countries from CSV (1 Comment)
Topic by Gregory HarrisonContentHi All, We need a list of all countries in the system, and as these can only be created one-by-one (no data-import wizard support) I'm attempting to create them by using...
View ArticleChanging Security Policy of RN Web Service (1 Comment)
Topic by Shreyas PandhariContentHi,In one of the integration scenarios with the other cloud application, for inbound (to RightNow) and outbound (from Oracle Sales Cloud), the groovy script (Fusion...
View ArticleDoes RightNow support REST Services? (2 Comments)
Topic by Bipin MittalContentHi All,We need to integrate RightNow with a system that only support REST Services. Any suggestions here?Thanks,BipinVersionFeb'14
View ArticleHow to add multiple files to an Incident using SOAP API (1 Comment)
Topic by Madhu DoraiContentI have been trying to add multiple files to an incident while creating an incident but no luck so far. I was able to add one file to incident no problem there.Wondering if...
View ArticleHow to remove some files from production environment? (1 Comment)
Topic by Amala VijayanHi All,I need to remove some of the files from the production environment.Do we have the access to that or Is there any configuration settings to remove that? RegardsAmala
View ArticleFiltering Analytics Report by Incident Date (6 Comments)
Topic by Camden DailyHi all, I've been battling the API for awhile and was wondering if someone could help.I'm using Java, and would like to run an analytics report for a specific date range. I've...
View ArticleIncident File Attachment using XML Request (2 Comments)
Topic by Bipin MittalContentHi,I am trying to attach files that would be coming from an external system into RightNow. Below is the section of the XML request which I use to achieve the...
View ArticleHow to use Spelling Suggestions in the Knowledge Foundation API Search
Topic by John StephenContentHi everyone,I'm building a web interface to the Knowledge Foundation API SOAP service using Python/Django. I'm using the SearchContent Operation to search FAQs content and...
View ArticleFileAttachment on new Incident creation (PHP SOAP) (6 Comments)
Topic by Martijn CoenenContentHello dear colleagues,For one of our customers we are using the Connect Web Services SOAP API to connect his 'remote' site to create new incidents in RN. We build our soap...
View ArticleRunAnalyticsReport 10000 max limit rows (1 Comment)
Topic by Priya GopalHow to overcome the 10000 limit imposed by RunAnalyticsReport. How does it support filtering? Also how to ROQL TimeBilled table for reports?
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