Problem with a Round Robin (session initiated) in a incident queues (1 Comment)
Topic by Christian AlfaroContentHi, we have the next problem with assignement of incidents. When we try to use Round Robin (session initiated) in some queue, this not assigned automatically to the...
View ArticleSetting values to custom fields in Java (2 Comments)
Topic by Sonali RajwadeContentHi,I'm new to RightNow Connect and trying to migrate from XML to SOAP based API.I would like to create a contact with --custom field id = 63value = 6122481Can you post...
View ArticleHow to pass value from selected row to workspace field (Workspace Add-In) (1...
Topic by Sophia CaiI implement a Workspace add-in. In this add-in, I have a list view and a button. When I click on the button, I can retrieve and show a list of data in the list view. Then, I want to...
View ArticleSales Cloud Integration (1 Comment)
Topic by Verena KoopmannHi,i would like to integrate individual functions (Service Requests) from Right Now in the Sales CloudHow and where can I find any relevant documentation or an WSDL-File for...
View ArticleAutomate a WebService Call (1 Comment)
Topic by Bipin MittalContentHi All,I have this requirement, and was hoping if I could get some help.I have a web service call made from my incident workspace. On every successful call, a custom filed...
View ArticleUnable to set value for custom field using Rightnow v1.1 (1 Comment)
Topic by srimant misraContentHi all, I had been using the following format for v1.2<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"><env:Header>...
View ArticleNew line character (1 Comment)
Topic by JHutch2000This is probably something that's dead easy and I'm just having brain lock this afternoon...I want to add a bit of text to the $answer->Comment field using a custom process....
View ArticleInformation processing from a mail
Topic by Guillaume BORDESContentHello,I would like to have an information about automatic mail processing on RightNow.Is it possible to use a predefined format for email to insert information directly...
View ArticleCreate Rightnow Object pool including their custom fields, based on the Java...
Topic by Durga Prasad MangaliLangauage: JAVASOAP-WSDL Hi all,I want to write an API calling which generates a "new" Generic Object which is of certain type, The newly created generic object will have...
View ArticleHow can I get/fetch the current row record using PHP API that will be used to...
Topic by Nancy SinhaHello Everyone,How can I get/fetch the current row record using PHP API that will be used to pass few values in a browser control?I have a custom object workspace that has a browser...
View ArticleInserting Values to Custom Menu field through Add-in (15 Comments)
Topic by Aswani PVHi all,My requirement is to add values into a custom menu field through add-in (using C#) . I only know the id for the created custom field(it is 21). We can use ICFVal to set or get...
View ArticleCreate new contact with custom field
Topic by Uma GuduruHi,Im trying to create new contact and also wanted to add value to a contact custom fieldI have a custom field called student_id for contactim able to add a new contact, but cannot...
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How to add the "Add IF Condition" value for Custom Object
Topic by Saripah SaripahHai expert, I newbie in Oracle Service Cloud and I have some problem with Configure Rules for Incident. Could you help me?My Goal : I want to send email notification incident to...
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Create an incident from a console Addin (1 Comment)
Topic by ilamukkyContentHello I am developing a console Addin to create a new incident. I tried 2 ways:1) With SOAP-API i can create it, but cannot set Threads and Custom fields. How can I set them?...
View ArticleEmail Notification from customized field
Topic by Andri GunawanHi All,I need to send an email notification from Customized field on incident. As I know email notification can be done by business rule and I tried to setup a business rule but...
View ArticleSet "Send on Save" during Incident creation
Topic by ilamukkyContentHello again :)I am developing a Console Addin for Incident Creation.There is a way to set the "Send on Save" option from the Addin?ThanksIlariaVersionNovember 2012
View ArticlePossible to Launch Console and Pass data/keystrokes in to a Workspace ?
Topic by Iain McKayI have a requirement, from a 3rd party app (desktop softphone) which will be running alongside RN's Console (assume logged in and running). We don't have the source for the...
View ArticleAdd attachment to an Incident from a Console Addin (1 Comment)
Topic by ilamukkyContentHello :)I am developing a Console Addin for Incident Creation.There is a way to add an Attachment to the Incident from the Addin?ThanksIlaria VersionNovember 2012
View ArticlePassing data between Console add-ins - Best practices (2 Comments)
Topic by SalvatoreContentHello,I have developed a couple of Workspace add-ins, but I'm not sure about what are the best practices for passing data between add-ins available on the same workspace.More...
View ArticleRightNow JDBC/ODBC datasource (4 Comments)
Topic by Robert NorthHello,Does anybody know if Rightnow has a JDBC/ODBC datasource? Or is access to the data all done through web services?Thanks
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