Topic by Guillaume BORDES
Content
Hello,
I would like to have an information about automatic mail processing on RightNow.
Is it possible to use a predefined format for email to insert information directly on RightNow ?
For example, with this format :
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Hello,
Last Name : $lastname
First Name : $firstname
email : $email
Address : $address
Product : $product
Category : $category (on 3 levels, 3 lines)
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I would like to know if it's possible to catch these information and to use them to create records (contact & incident linked on this example)
Thank you for your help
Best Regards,